09-04-2020 13:00
09-04-2020 13:06
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
choose any option and stay on the line
09-04-2020 13:48
09-04-2020 13:49
09-04-2020 13:49