Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Want to discuss contract / cancel

Hi All,I've found a deal on a phone and I'm looking to discuss with O2 to see if they will match/better it. Failing that I need to call them to discuss cancelling the contract.Whatever I do I can't seem to connect with someone. I imagine this is due ...

Phone delivery

I upgraded my phone on the 24th March and it says next day delivery however it's over a week later and it's still not delivered. I know with lockdown everything is crazy but I just want a ETA. Anyone else not had their phone delivered?

Extras

I upgraded my phone yesterday, and the phone option I chose had free apple tv subscription and Disney +. I’ve been able to activate Disney, but does anyone know how we get the free apple tv subscription too? There wasn’t anything with my phone that w...

Quer payment

Hi,I am wondering due to the current circumstances and financial pressure faced - is it off for 02 to withhold payment with customers?I am unable to speak to anyone through live chat or customer services on phone.This would be short term and an agree...

Charge to mobile

Hi there im a new customer been with o2 for about 10 days even paid my first bill early paid extra as well. when will i be able to make small digital purchases ive tried a few times but says payment unsuccessful all the time ? tried to contact o2 via...

people on vodafone network can't get through to me

No-one who is on the Vodafone network can ring me on my O2 network. They get a message saying my number is not available. I have complained about this before but now i am working remotely this is getting very frustrating as my clients can't ring me. ...

Resolved! Wrong address

My order has been dispatched after adding a delivery address since the stores are closed, problem is it is the wrong address, I have had dpd halt the delivery today but I can't get hold of 02 to change the address.How can I sort this?

New contact Wrong email address given

I have taken a new contact out, I have given the wrong email address is this a problem.I can’t get in touch with anyone because all lines are closed, The phone should have been here next day still nothing has arrived. But have taken the money out of ...

Resolved! I need to no how much I ave left of my phone to pay off

Hi my phone number is xxxxxxxxxxx can you tell me how much is left to pay off my phone thanks [mod edit: please do not post personal information on the public board. Thanks!]

Have not received my £500 deposit back for iPad Pro that was supposed to be credited to my account

Hello,I am hoping someone can help as I have tried reaching someone and nobody is answering the phones atm. I paid a £500 deposit for my iPad Pro which I was told would be credited back to my account after 3 months of paying on time. I have done this...

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