Wrong amount for bill

[Chippy]

Hi, can anyone shed some light on why my bill is £84 yet I brought the contract from mobile phones direct for £59 a month ?? I'm having no luck with getting hold of 02 and I really can't see how they have messed up so much ?

[gmarkj]

Was it a cashback type deal (so your monthly tariff is £84 but after cashback is £59)?
What does your bill say the additional charge is for?
Your first bill is often different - see advice below:
https://www.o2.co.uk/help/account-and-billing/first-bill

[MI5]

@Chippy 

It most certainly will be a cashback deal.

You need to submit your claim to MPD at set intervals and they credit you with the cashback.

Check the T&C's of the contract with them.

[Chippy]

There was 0 indication on this deal or even any sign of print saying this as I was careful doing this as I didn't want cash back deals so I'm sure it isn't and someone has royal screwed me

[MI5]

Have you called MPD to ask?

[gmarkj]

What deal did you think you were getting (phone and tariff) @Chippy?

[jonsie]

Can you have a look at the breakdown of the charges and let us know what the extra is for.Also make sure you haven't been unknowingly put on a business contract.

[Chippy]

Phone is s20 plus for 60gb + 60gb extra for 59 pound a month with no cash back deal also there is no extras or anything else on the bill just says that as normal price

[Chippy]

I even have the emails stating it says if it is a cash back deal or not and mine isn't at all just £59 unlimited everything and 120gb of data so I can't understand why I'm being charged 84 pound a month unless MPD has lied to me

[MI5]

Sounds like you've been lied to.