Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My bill is wrong.

I pay monthly and this months bill is nearly 5 times what I usually pay. I have gone through it and it is definitely wrong. I have tried phoning but it says they will only talk to you if it is an emergency. Is there any other way of getting in touch.

Apple Watch Mobile Data

I bought an Apple Watch Series 5 on Friday 17th, which was delivered yesterday. I have set everything up apart from the mobile data. When trying to do this, I get the following message "Oops, something went wrong. Try again and if the problem contuni...

Change start date for pay monthly

Hi, apology in advance if this question has been asked but due to the virus O2 customer service isn't available for the question I have. I ordered a pay monthly sim and received it today. The pay monthly has started but I wanted it to start in a mont...

Do Apple watches display in recent orders and come with tracking?

Hello, Decided to pickup and Apple Watch, just curious as to whether or not they show in recent orders and if they come with tracking or not as I saw something on the site that made me think not all products are trackable? The site seemed to suggest ...

Using my dual SIM samsung to add a spanish PAYG SIM card

Hi. I have just upgraded to a Dual SIM Samsung phone. Can i install a Spanish Pay As You Go SIM as a second SIM for use when I am at our holiday home?. Thanks

Resolved! Porting my number to o2

Hi,So got my o2 sim on Saturday.I did input pac details on my application, but was unsure if it was accepted, so on Saturday when i recieved my sim i also completed the online form. I've not recieved any aknowledgment that this request has been recie...

Order processing

Placed a order for a SIM only deal on 1st April. 13 days later still no SIM card and ZERO updates or communication from O2?Are they usually this poor?I signed up to Vodaphone and had the SIM within 3 days and was live on day 5 which also included por...

Resolved! Google play

I used to be able to pay for subscriptions on O2 via Google play. Is that to do with spend cap? Or how do I get this set up again?

Moorcroft Debt Recovery

I have been sent a debt recovery letter from Moorcroft Debt Recovery but I've literally just paid my latest bill in full. I've tried contacting O2 but can't get to speak to anyone. Moorcroft have added an admin charge of £6.71 to the £54.62 I suppose...

Upfront cost

Hi I tried getting a new contract phone I played the upfront cost but I was declined due to low credit score will I get my upfront payment back

O2

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