Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Broken Phone

Hi, My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help? Kind regardsFaith

Resolved! My Xperia 5 wont switch on

Hi, My 3 month old Xperia 5 switched itself off during the night ad will not power back on. I have charged it, plugged it into a pc and every variation on soft or hard boot with no luck. I have tried to get in touch with o2 but can't get through to a...

Resolved! Free upgrade

Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitl...

Resolved! Student discount

Ok, so I just upgraded my phone contract and used my 20% student discount from UNiDAYS. When I was going through the order it said the discount had been applied and would come off my monthly bill (the plan, not the phone) however when I've looked thr...

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

card payments

I have been trying to pay my bill online for over a week. it is continually rejecting card. I have checked with bank and card not damaged and fubnds available. 02 are now threatening to cut me off.. age 75 and very unwell, this is a nightmare. I only...

Have two%20numbers%20can%20i%20add%20the%20second%20to%20my%2002

I have two numbers on my 02 account can I add the second number to my 02 if so how do I do this

how can I pay off my device plan?

I have ~#£330 on my device that I'd like to pay off as the refresh tariffs are poor value for money. I didn't realise this when I signed up as I did it a little on faith. However, it's not all badSo I'd like to pay off my device plan in a lump sum.So...

Transferring my existing mobile number to my Sim.

I supplied a PAC code 2 days ago to transfer my mobile number to my new O2 SIM. Nothing has happened yet. How long might it take?

Resolved! Upgrading from sim only deal to phone and sim package

I currently have a sim I my deal but want to now upgrade to a plan with a sim and device. My question is will my i need to cancel my SIM only contract before signing a new contract?

O2

Forum Posts