Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need to set up my employer discount

Hi i have just renewed my contract and they told me in store i could get a discount for being a Teaching Assistant. I have no clue as to how to access this and they wouldn't do it in store - very confusing and not enough information can anyone help? ...

OMG Contract never cancelled

I have just received a letter today telling me my monthly payments are changing for a contract which ended in 2016. I took out a new contract then sorted through O2 and Carphone warehouse. I remember ringing at the time and being assured my old contr...

Resolved! Bills

Due to COVID-19 currently I don’t have a job and was wondering if I could put my contract on hold due to financial issues if

Resolved! Upgrade

Just had a text from O2 offering me an upgrade as my carphone warehouse contract has ended. The only options appear to be upgrading to a new phone, no option for sim only. If I go to change tariff the options are limited too, offering me 4GB for £29:...

How to claim free pair of AKG Wireless headphones

Upgraded to S10 with free pair of wireless headphones. Headphones have not arrived and unable to locate a link or anything to order them!

How to cancel a number port

I used it he online form to port my number from Vodafone to o2.However I have discovered my o2 coverage is poor at work and want to cancel moving my number.How do I do this?I cannot get through on the telephone.

Student discount won’t activate

Hi,I’ve just upgraded one of my contracts (I have two) and as I’m a part time post-grad student I have UNiDAYS.It’s working fine and was set up fine on my first contract but won’t activate on this one.I also don’t have a SIM for that contract either ...

Cut off despite arrangement to pay

Hi I rang o2 the other day and finally got through, my account was placed on hold til the 9th but without warning iv been cut off, I've tried the payment line, skype and 202 and I get told I'm being put through and then I get cut off straight away. P...

I want to cancel a mobile dongle

How can I cancel my mobile dingle [Edit: topic title clarified]

Gateway deposit

Dear community I'm o2 customer since 13.11.2019.That day I was asked to pay CUSTOMER GATEWAY DEPOSIT. Store manager explained how does it work and mentioned that deposit will be paid back after 3 months. 13th of March was 4 months after purchase. I h...

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