Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

getting a new offer nad want to keep the number

i am getting my daughter a new pay monthly sim deal.she already have an iphone that is locked to o2. i want to ensure that she will be able to port her number after getting the new sim.there doesnt seem to be an option in the checkout process, and ca...

Wrong amount for bill

Hi, can anyone shed some light on why my bill is £84 yet I brought the contract from mobile phones direct for £59 a month ?? I'm having no luck with getting hold of 02 and I really can't see how they have messed up so much ?

Resolved! My bill is higher then I was expected !

This month I was charged with £10.70 more! Can YOU Tell me why ?

exchange device

Hi All, I have a new device coming tomorrow but when the order confirmation came i realised ive ordered the wrong model, ive since phoned 202 and told them i wish to exchange for the correct model the man told me i can either refuse delivery ( not to...

Resolved! Insurance Replacement - Old Model sent as replacement.

Hi, I hope someone can help me, I purchased a Galaxy Note 9 when it was released and unfortunately just before lockdown in March my phone got damaged and the screen was cracked. I claimed on the insurance and received a replacement handset but have n...

Resolved! Changing to sim only

I would like to know how to go about switching to a sim only plan I currently have a contract that is due up in June? Can anybody help?

Resolved! Disney +

I added Disney plus and clicked on the link but have had no confirmation from Disney + and my address is not recognised. How do I try again / check the email address.

Resolved! how do I keep my tariff

Hi I had a text from O2 this morning saying my current tariff is up for renewal. I pay £11.29 a month and the tariff ends 20 May 2020, I tried to speak to someone in customer services but nobody was there. I wish to keep the tariff as it is. anyone h...

Resolved! New Online Order

Hi I just placed a new order to Saturday evening for a new contract, based on my credit check said I needed to pay a deposit which I have done however I have received no emails to say what's happening! Iam worried it didn't go through! Can someone as...

Cancelling an upgrade

Hi, Yesterday I upgraded using O2 Refresh, ending my existing contract 3 months early. I did this on a bit of a whim as I kept recieving notifications from O2, and my current handset is barely usable. I am moving to Australia at the end of the year; ...

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