Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Leave O2 .... What they don't tell you

O2 have made it almost impossible to leave navigating your MyO2 site..... Here is the easy ,probably the only way quick and easy no stress.. Go to "My details" https://accounts.o2.co.uk/manage then scroll down to the bottom where it says "Leaving O2"...

Resolved! Data problem, upgraded contract out of country

Hi all, I’m currently stuck in Greece due to the corona virus and i upgraded my contract so I could get a bigger data plan. I currently have an IPhone XR and when upgrading I chose to keep the current SIM card I have so my phone would continue to wor...

Change tariff

My contract expired last month , when I try to change tariff I get options I don’t want , too expensive . I saw the sim only offer of 20gb for .£15 . As I am already with o2 do I need to buy this new SIM card ?

Cannot Cancel Accounts

Please can someone help me. As a result of the current situation I am unable to get through to O2 Support. They have disabled their live chat and I have been trying for a week to get through via the telephone. I want to give 30 days notice to cancel ...

New Phone and number transfer

Hello my old contract is over I wanted to get a new phone but stay with my old number how can I do it in the current situation like all salons and customer service is closed.

0800 numbers

Hi, if I call an 0800 number does this come out of my free minutes I have on my tariff? Thanks

Changing my device contract length

How can I change my device plan? I’m currently on a 36month contract and want to change it to either a 12 or 6 month contract. [Edit: topic title clarified]

Bill

I have been temporarily payed off my work and waiting for universal credit i cant aford to pay my bill just now is there anything o2 can do to help

I paid march's bill in full

Hi all. I paid last month's bill 30th. Since 2nd April I have received emails and texts asking for the payment on the device plan. But not my airtime plan. They are threatening to disconnect me. I am unable to get hold of anyone one to sort it out. I...

Resolved! O2 Data

I have just upgraded my tariff to unlimited unlimited internet. I did have 90gb but due to just having moved into a new build house I don’t have any internet and won’t have for many weeks due to the current coronavirus situation.My question is - it s...

O2

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