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My mobile number does not appear on my bill it’s a different number that’s not mine

Becky89
Level 1: Joiner
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on ‎25-09-2024 21:46

on ‎25-09-2024 21:46

My mobile number is not showing on my bill it’s a different number that I’m not responsible for or own

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MI5
Level 94: Supreme
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on ‎25-09-2024 21:51

on ‎25-09-2024 21:51

@Becky89 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AndyYorks
Level 2: Apprentice
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on ‎27-09-2024 20:19

on ‎27-09-2024 20:19

@Becky89 

have you just brought your number over from another network? I had the same for  about 28 days (the bill showed the pre-ported number) then after the system appeared to refresh when the next bill was generated and it corrected itself. 

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