Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill Later

Address: ********* Phone: ********** Email: ************ I hope this letter finds you well. I am writing to inform you that I am currently abroad due to a family emergency. Unfortunately, I had to travel to Somalia following the passing of my grandmo...

Penalised for having switch up

HiI have the 150GB Plus tariff which has switch up.I went to store to pre order the Pixel 9 pro XL 512gb Obsidian as I'm a switch up customer this needs to be done in-store. Which suits me as it happens then I know my existing phone passed the checks...

Cancelling contract

Hi there im wanting to cancel my contract, I had to take this on as part of a Virgin Media deal as paying the extra £31.00 or so a month plus the new Virgin package was still cheaper than previously. I never used the SIm or number and now just want t...

Payment

I applied for a contract and got declined at the credit check but I had payed the £30 upfront fee. Please can this be refunded

Very expensive Bill

Hi I have just received my bill for £92! That is an obscene amount. There is a charge for £8.99 I don’t recognise could you please assist

Tablet delivery

Speak to agent

Poor coustomer service

I am unable to login into my account because I am unable to install my Esim.When I try to ring from my another number they always say that I need to call you back on the same number but how they can call me back because for 1week. I am unable to send...

Scam

I’ve been charged 88.00 for a call I did not make to Armenia I never use my phone to call it’s 100% a scam

Haven't received sim card

Placed order on 15th and haven't received sim card

Help Needed: Unable to Access eSIM QR Code While Abroad

I'm currently facing a rather challenging situation and would greatly appreciate any assistance or advice. I'm an O2 customer currently in the United States and unable to return to the UK. Here’s the issue:A few weeks ago, I requested to transfer my ...

O2

Forum Posts