Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Leaving and final bill

Recently left 02 and ported numbers on my accounts. I was surprised to see my o2 app login be closed. How can I review what my last bill will be? Or how it will be paid? Does this come from an adjusted direct debit? Frankly the app was really unhelpf...

Sms1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Expensive bill

Hi, I have the iPhone 11 Pro Max and I’m paying over £75 a month, 2 people I know very closely have the brand new iPhone and are paying £35-£45, they get more data than I do also. How can I look at lowering try bill every month? And if that don’t wor...

LD1994 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Account overdue letters when up to date with payments.

I've received a letter stating I'm overdue a payment on my contract and they're going to disconnect me. However all my payments are up to date. I can't get through via phone due to long wait times so just wondering if anyone knows what I can do.

Kim7 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! No network connection

Hi i ported my number from 3 to o2. The transfer happened yesterday and since then I have had no signal/connection to network. It’s been over 24hrs. I obviously can’t call o2 as I have no service. Any ideas ? I have switched off/on phone (iPhone 13) ...

I just wanted to cancel?

Can anyone help me? Signed up for a contract recently and had a terrible experience. Tried to cancel several times now over the phone, just end up being transferred and eventually cut off. I'm still within the 14 days cooling off period.

Resolved! Blocked number

I went to Italy for a while, and I couldn't pay for my contract. And now I'm back in London, but I'm not still at the same address so I no longer have access to the letters O2 sent me, and I don’t speak English so can’t call the O2 central. I need to...