Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone pick up

Ordered a phone a few days ago and email says pick up date will be today will I get an email to tell me it's in store or should I chance my luck and just see. I've received text messages telling me order has gone through and a text message about bill...

End my airtime

Hello, I have finished paying my device but I want to confirm that I can cancel the airtime with it

Resolved! International travel

I would like to have information about travel inclusive ultimate as I’m travelling to India

Sim Only Upgrade Loophole?

Anyone know if the loophole in sim only upgrades still works or has been fixed with 360? You used to be able to upgrade from a sim only plan to a sim only plan anytime and this means if you were in a 12m or 24m sim it let you click upgrade, select a ...

Sim card not active

My number ************ not registered My temporary number phone ************ should be changed to ************ with 50Gb [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Lost click and collect order

Hi all, So I upgraded my phone via a pre-order for the Google Pixel 9 to collect in store on 22/08/24. Up until this date, my order tracking says ‘Processing’ and ‘In Transit’. I’ve called the store and they say despite having received deliveries, my...

Cancel my sons contract

My son wants to pay his contract off and leave o2 without upgrading can we do this please

billing

My line was taken over by another company and o2 have still been billing me and i can’t get through online or by phone ?! any ideas how to help I’m really annoyed

mobile contract

Can I leave this contract at the moment?

Next Day Delivery Now Not Arriving for 4 Weeks & Can't Cancel!

I upgraded my phone online and specifically chose a phone that was in stock for next day delivery. 3 days later phone still not dispatched. Spoke to customer services this morning and assured me it would be dispatched today, as it had not been dispat...

O2

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