Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel 500mb Data Bolt-on

Hi, I’ve added a bolt-on by mistake and want to cancel it. It’s a 500MB data bolt-on. How do I go about cancelling it please?

Query my bill

I was due to have a reduction on my last bill for the removal of Disney +

Bill is higher than contracted

I signed up to a £7.99 contract, starting 30 Aug, but O2 have charged me £8.50 for my first bill.I haven't used the SIM card, and have additional spend set at £0.It can't be VAT, as that would be more than 51p.Any ideas what the extra charge is pleas...

E-Sim Not Working Abroad

Hi All, I've been abroad for sometime and up until recently (4/5 months ago), I hadn't had a problem.However, it appears that my O2 e-sim is not working.I'm still be charged for my O2 service (naturally...), but I'm not actually receiving any coverag...

Contract change

Hi,on a 24month SIMO contact, now in last 11 months. Can I upgrade /change to 12 month SIMO contact with no penalty? Tried via us USwitch link, and still wants cancellation fee? Is it best to chat online or talk directly to CS?Thanks

Airtime

hi ive been charged £6 airtime why and what is it thanks

Monthly contract

How can I be paying for a phone I have not received

number transfer

Hello, I had recently initiated an account with O2 paying monthly but I would like to keep my previous phone number. It seems like it is not transferred yet and I cannot accept calls

I can’t make any call or text messages

I can’t make or receive phone calls or text messages I cannot get hold of O2 because they Keep trying to send me a code via text which I can’t access customer text is not working. Please will you help me solve this problem as I need my phone for work

Bill

My phone bill was paid late, I have now cleared the arrears but my services are still cut off

O2

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