Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Incoming calls issues

Hey is anyone else having issues with recieving calls? I can make them without issues but not getting anything incoming

Upgrading from sim only

Hi I’m an o2 customer and I have two sim only contracts. I’ve now been a customer for six months and I am able to upgrade to handsets on the 13th of this month. What I’m wondering a so get a lot of mixed answers is will I be credit checked again on b...

Remove spendcap

How do I remove spend cap immediately  

Kefren by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data abroad

I’m trying to use my phone abroad but it’s not letting me olseee can you sort it for mw

Ebone by Level 1: Joiner
  • 1 replies
  • 0 kudos


Dear o2 Team, I hopped to repay much earlier for my device and I overpayied half of sum into your account to finish contract earlier.Unfortunatelly nothing happened and you can not use my money to cover costs of device.kindly ask you to repay me back...

Beata2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Disney+ extra cancellation

Hi I recently signed up to the Disney+ extra but now realised that BT TV does not support it so I want to cancel it. I am desperately trying to do so via My O2 but cannot find how to do this. Any suggestions?

Soeren by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! spend cap

can we take spend cap off 

ryan-93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Barred Services

Hi, my phone bill was due last week but I had a shocker of a month so couldn'6t afford it (my fault I know). I contacted o2 in plenty of time to let them know, said I could pay by the 12th Oct, and could they possibly not restrict my service by then ...