Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff's

Why is your cheapest sim only deal twice as dear as other companies using the 02 network .

Damaged phone

My phone has been damaged can I get a new one

Add bolt on won’t work

I’d like to add a bolt on of 12gb but it won’t let me I need it right now please

CHANGE OF TARIFF

Hi iv just changed my tariff with 02 today Do I have to notify u to cancel my existing one tariff??

Outstanding balance

I have had a message to say I have an outstanding amount due before my order can complete but I haven’t ordered anything an all my payments are made by direct debit

No way to cancel and no refund offered.

I moved to the UK 4.5 years ago from Dublin. I needed broadband and opted to get a broadband dongle from O2. I did not need a mobile phone from O2. I still maintained my Irish mobile (Vodafone) and I had been given a work mobile from my new employer....

Stolen iPhone in tenerife

My son has had his phone stolen.Devastated but what does he do as o2 won't talk to him as he is abroad??

Double Data not happening

So I’ve taken out a new contract 28/6 on the premise that my household qualifies for double data due to the virgin partnership. It’s been more than 14 days so now I can’t cancel, could’ve got a better deal sim only deal with giff gaff (aware they’re ...

Leaving o2

How do you leave o2 when I am out of contract. I do not want to ring them as I prefer email or text, I have 5 devices but only need 1 to leave as I no longer need the sim card for my tablet...

Pac numbers

hello i would like 2 pac codes for [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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