Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Cancel your s21 ultra orders guys

Been given the run around from o2 regarding my order for the s21 ultra. I was told last Thursday id have the handset by today or tomorrow, so I rang up o2 asking if there was any progress only to be told it may be another 3 weeks (even though on the ...

Roblfc by Level 3: Thinker
  • 11 replies
  • 0 kudos

Resolved! Change tarrif

I am currently on 120G unlimited calls and txts for £20 a month, but I saw you’re advert on tv for 250G for £22 and every time I have called you for this I get cut off!I spoke to one of you’re operatives called “Tim” last night and he said that he wo...

Max73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Direct debit

I've deleted my direct debit by mistake. How do I re set it up.?

6584 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Registering to network

I have just swapped my sim as I've recently just upgraded but when I try to send a text or make a call, I get a message come up saying I'm not on a registered network. Anyone know how to resolve this issue?

Resolved! New device added to contract

I’m planning on get an Apple Watch on my current contract if I order it after my bills been made up (5 Oct) does my first bill come out in Nov or Oct?

g86t11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paper bills

 Can I please have a  paper  bill for me  3 months  from   phone please 

Susan-75 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Incorrect first bill

I've been charged £8.80 instead of £8 on my first bill. Trying to get in touch with O2 but there are no options for this or a direct number. Have sent a twitt. Not very good start. Any other help would be welcome

Raj3054 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Looking to upgrade and using O2 Recycle

Hi I'm looking to upgrade my phone to a Samsung S21 Ultra and have noticed that O2 are willing to give an extra £150 for myself buying those range of phones. I am just wondering if the £150 from O2 is sent to myself in a separate transaction despite ...

Andy_31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ariel Direct

About 6 or 7 years ago i recieved a call on my mobile from a person who said Hi I am calling from Ariel Direct, we manage the O2 contracts and your contract is about to end, do you wish to renew, I said of course i do, i have been with O2 since it st...

KIMLAN by Level 1: Joiner
  • 1 replies
  • 0 kudos