Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

still waiting

ordered on 18th of may contacted o2 says i have to wait again another 24 hours 3 days and another 1 day waiting again. got a email saying your order has been recieved and processing. had all my legal docs sent to me so dont understand

pete91 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New account

Hi all,I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatche...

Jay27 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Direct debit

How do I change my direct debit to another bank.

Adrian11 by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hi there does anyone know if 02 can add some data for no extra cost as a one off to loyal customers? My daughters data refreshes in 13 hours however she needs some today for school assessments and at £10 for 1g it’s too much too add to an already ver...

Resolved! emergency calls%20only%20newish%20sim.

I have recently had a call restriction until i paid my bill (two days), am I right in thinkinking they automatically reconnect you ? Or do you have to phone up?

movarvo by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Help

Hi . This is my second new phone in a wk . Everything set up ok but I can't make or receive calls . I was send another phone because they thought it was faulty but this one is doing the same it's the iPhone se2020 ??can anyone help before I pull my h...

Maureenj by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelling a contact on refresh charges

Whiting to end my contact early how much would this cost ? I am on o2 refresh and pay for my device so I understand that the remaining amount for the device would have to be paid off

Winser by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I have have a sim only contract for 3months I was just wondering if I can upgrade to a phone yet please

Resolved! Mr David Powell will be making a payment by my visa debit card on 21/5/2021

Hi im trying to communicate with someone I'm really sorry for any inconvenience I have caused unfortunately over the past 3weeks I have been not working due to a loseing a close family member iv been back at work this week so will be making a full pa...

davo by Level 1: Joiner
  • 2 replies
  • 0 kudos

P20 Pro - no option for Wifi Calling

Hi folks, I have a P30 Pro and P20 Pro, both on o2 pay monthly. The P30 Pro has a wifi calling option with no problem, however the P20 Pro doesn't show this option in the settings menu. I have checked on the web portal and it shows wifi calling is en...

Mosmordor by Level 1: Joiner
  • 11 replies
  • 0 kudos