Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! My sim doesn't fit my device

My device was broken so I had to reuse and old device but the Sim doesn't fit it's too small. I can't receive texts to confirm my account. How can I order a replacement Sim?

Resolved! Cancelling my insurance

Does anyone know how to cancel my insurance I'm being charged for since 2017 i took a sim out an was told it would be cancelled but it still hasnt I've tried going on my 02

Craig11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Wifi Calling

I have just moved over to o2 from EE and not seem to able to get it working.I am in the middle of North Sea now with WiFi and speed is just over 5 Meg not bad and no signal. WiFi calling was working out here last month with EE so I presumed o2 would ...

organic by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Order

Hello I placed an order on line, and I would like to k ow when it will be here with me? Also it said it will be here next day

Jw4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel 30 days contract after 30 days

My wife (not with O2) wants to take advantage of wi-fi calling which is not offered by her current provider. Before she fully commits to moving to a more expensive contract with O2 I thought it would make sense for me to trial a pay-monthly contract ...

s6601 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPhone XS Voicemail Issues

I cannot get Voicemail to work properly with my new O2 contract and iPhone XS. The iPhone Voicemail button screen shows "No Voicemail" and does not attempt to call any number. Also, when I call 1750 (voicemail on), I get the following message; "Thank...

dgilbert2 by Level 13: Prompter
  • 15 replies
  • 0 kudos

Why is o2 upgrade deals so poor?!!

Why when offered upgrading o2 are only giving 36 month contracts. There is no good deals and other providers offer better deals and great prices.

Thejoker1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Overcharged again on my plan

Hi all About 4 months ago I paid off both my phones with o2 and went sim only considerably saving us a monthly layout I set a spend cap at Zero Tolerance so what we are billed should be just what was agreed monthly The account was set on 25gb data wi...

MC5 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Barring phone

How do I put a stop to my daughter's calls and data via the website because I've called several times but it lists the options, ignores the ones I press and then says "bye"

Splodgie7 by Level 1: Joiner
  • 2 replies
  • 0 kudos