hidden vat cost

[Anonymous]

I’d like to ask about the hidden vat cost on my bill please.

After upgrading, I was led to believe the internet use and tariff would total £16.00 p/m. I’m on my second bill now, and each has been over £18.00 due to “vat”. This wasn’t the case on my last contract. Why wasn’t this made clear during the upgrade process?

Whilst it’s not a lot of money, the way O2 have gone about it is pretty dishonest!

[Anonymous]

If teh vat is already included as you say, why is this the second time I'm paying over £18.00?!

[MI5 · Accepted solution]

We don't have the information to answer that question. On the face of it you are being overcharged but you will need to call CS for an explanation.....

[Liquid]

Unless your willing to copy your complete bill here(minus identifiable information) your bill appears correct.

8.81+ 20% vat =£10.50(your contract)
6.00 I believe is already incorporated with vat so its still £6.00

So that is indeed the correct amount of £16.50

What are these "monthly extras?" A clue could lie within there

[Anonymous]

Ah, ok – just wanted to make sure I wasn’t missing something blatantly obvious as it’s the first time I’ve had anything other than a bog-standard flat rate.

Many thanks for all your responses!

[perksie]

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@Anonymous wrote:

If teh vat is already included as you say, why is this the second time I'm paying over £18.00?!

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Forget about the Vat it's all included, you need to find out what the extras are for.

[Anonymous]

Liquid and Perksie

Extras: (£6.00 internet)

Unlimited O2 to O2 Calls	30 Oct 12 - 05 Nov 12	0.00
O2 Travel (x2)	30 Oct 12 - 05 Nov 12	0.00
Unlimited Anyone UK Texts	30 Oct 12 - 05 Nov 12	0.00
Unlimited Anyone UK Texts	06 Nov 12 - 05 Dec 12	0.00
Unlimited Wi-Fi	30 Oct 12 - 05 Nov 12	0.00
Unlimited Wi-Fi	06 Nov 12 - 05 Dec 12	0.00
The All Rounder	30 Oct 12 - 05 Nov 12	1.13
The All Rounder	06 Nov 12 - 05 Dec 12	5.00
O2 Travel	06 Nov 12 - 05 Dec 12	0.00

[jonsie]

Seems like an interim bill as there is a pro bono payment.

You should find your next bill will be correct.

[Liquid]

I'm confused what the £1.13 data bolt on is about.

Why is everything doubled up?:/

[Anonymous]

So there’s nothing glaringly obvious I’ve missed?

I guess the best thing to do is speak to customer service to check everything is correct?  

Thanks again for the responses 🙂

[MI5]

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@Liquid wrote:
I'm confused what the £1.13 data bolt on is about.

Why is everything doubled up?:/

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It's because the first bill takes you from the date you joined upto the first billing date then you get charged for the next complete month....