free gift offer

[Sammy1803]

Having upgraded I had to claim a free set of ear buds after 14 days from Huawei.

To do this I had to upload different items including a receipt.  I've never had a receipt from O2 before and the only document that I had was the order information.

Huawei have rejected my claim and are insisting on a receipt?  Feeling a bit cheated here.

Any suggestions?

[Bambino · Accepted solution]

@Sammy1803 You should be able to find a receipt on your MyO2 page: http://www.o2.co.uk/myo2

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[jonsie]

Scroll to recent orders in My O2

You can then download the receipt as a pdf and attach to your claim

[Sammy1803]

Thanks Bambino

[Sammy1803]

Thanks Jonsie

[jonsie]

Welcome