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Level 1: Joiner
Posts: 3
Registered: ‎22-10-2014
Accepted Solution

free gift offer

[ Edited ]

Having upgraded I had to claim a free set of ear buds after 14 days from Huawei.

To do this I had to upload different items including a receipt.  I've never had a receipt from O2 before and the only document that I had was the order information.

Huawei have rejected my claim and are insisting on a receipt?  Feeling a bit cheated here.

Any suggestions?

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: free gift%20offer

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Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: free gift%20offer

Scroll to recent orders in My O2

You can then download the receipt as a pdf and attach to your claim

my orders 2.PNG

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Level 1: Joiner
Posts: 3
Registered: ‎22-10-2014

Re: free gift%20offer

Thanks Bambino Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎22-10-2014

Re: free gift%20offer

Thanks Jonsie Smiley Happy

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Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009