fixed under warranty once but not 2nd time wtf???????

[Anonymous]

I sent my galaxy s5 off for repair as the ear speaker stopped working. It came back 5 days later fixed. Just over 24 hours after it stopped working again. I took it back to the shop and they sent it away again. 2 days later i receive a txt from o2 saying the fault is not covered under warranty and they are returning my phone to the shop ????? I have had this phone since october 2014 and it has gone back for repair 4 times for 2 separate faults, now all of a sudden it's 2 year warranty doesn't cover this fault even though they have fixed it once ?????

Obviously they are trying to force me in to upgrading early ???

Anyone else had this problem because i am about to look at other phone providers if this the way o2 carry out their buisness??????????????????????????

[Cleoriff · Accepted solution]

Hi @Anonymous As it's a Samsung phone contact Samsung directly. It has a 2 year warranty...0330 7267864

http://www.samsung.com/uk/support/

If you want to complain follow this link http://www.o2.co.uk/how-to-complain

[jonsie]

It's well worth the minor inconvenience of dealing directly with Samsung. They have a quick turnaround for repairs. How Anovo can repair something and then say their repair isn't covered by warranty is beyond comprehension.

[MI5]

Ask them to prove the fault isn't covered by warranty and also check you actually get your phone back by confirming the IMEI number.

[Curr946]

Are they trying to say water damage or drop damage? Do you have insurance? It could fall off the coffee table? Be run over over by a pack of wild bores? Ok... Maybe stick to the coffee table story!

[viridis]

Doesn't matter a hoot whatever they say about warranty.
All repairs are covered by a separate guarantee. (I can't remember time period quoted in repairs page)
That guarantee is now in effect as their repair has failed.

[viridis]

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@Curr946 wrote:
Are they trying to say water damage or drop damage? Do you have insurance? It could fall off the coffee table? Be run over over by a pack of wild bores? Ok... Maybe stick to the coffee table story!

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@Curr946 wrote:
Are they trying to say water damage or drop damage? Do you have insurance? It could fall off the coffee table? Be run over over by a pack of wild bores? Ok... Maybe stick to the coffee table story!

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Or not perform insurance fraud, tempting as I know, but still fraud.

[jonsie]

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@viridis wrote:

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@Curr946 wrote:
Are they trying to say water damage or drop damage? Do you have insurance? It could fall off the coffee table? Be run over over by a pack of wild bores? Ok... Maybe stick to the coffee table story!

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@Curr946 wrote:
Are they trying to say water damage or drop damage? Do you have insurance? It could fall off the coffee table? Be run over over by a pack of wild bores? Ok... Maybe stick to the coffee table story!

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Or not perform insurance fraud, tempting as I know, but still fraud.

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Not something to be recommending. ...

[Curr946]

Well its not really, as if the handset is faulty and not covered by the warranty then it stands to reason that's its been damaged. All jokes aside, the insurance company would have to repair based on the fact the warrent repair was rejected on grounds on non manufacture defect