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Level 1: Joiner
Posts: 3
Registered: ‎13-07-2018
Accepted Solution

finding an old contract phone number to unlock icloud

My mum bought my son a contract IPhone 5c some years ago (6-7yrs ago) as a present. I still have the phone, but my son transfered the sim into an Iphone 6 a few yrs ago then lost his phone. he bought another IPhone 6 & has since used O2 PAYG sim. He couldnt remember his ICloud password when he lost his contract sim so he made a new icloud acc for his new phone. I have used his old IPhone 5c for a couple of yrs now with an O2 payg sim but have just got a contract sim from BT that i want to put in the IPhone 5c. I got the PUK code from O2 to unlock my phone but it is now blocked because of the old Icloud acc that was my sons. how can i trace his old number to enter it as i need to know it for his trusted phone number to unlock this phone? thxs

Posts: 88,183
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Registered: ‎04-04-2012

Re: finding an old contract phone number to unlock icloud

If you do a complete factory reset (might need to do it twice) you will delete the old iCloud requirements so you can enter your own details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: finding an old contract phone number to unlock icloud

@nicki First off it’s a pac code you need not a puk. You need to get him to sign into his iCloud account & remove the iPhone 5c from it

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Registered: ‎14-01-2013

Re: finding an old contract phone number to unlock icloud

[ Edited ]

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Level 1: Joiner
Posts: 3
Registered: ‎13-07-2018

Re: finding an old contract phone number to unlock icloud

He forgot his password for his old acc & his trusted phone number (which was his old contract sim phone number he lost when he put it in his 1st IPhone 6) we cant remember the trusted number which is the stumbling block. we've tried connecting it to the laptop with itunes & factory resetting it but it comes up that the phone is icloud locked. we know the email addresss that he set it up with etc but just cant remember the old phone number

Posts: 88,183
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: finding an old contract phone number to unlock icloud

There's no way to recover it unless you can reset the password, but the last one I had like this cleared after the second factory reset from the phone itself, not through iTunes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,340
Registered: ‎18-04-2018

Re: finding an old contract phone number to unlock icloud

Hi @nicki, and welcome to the forum Wave Have you made some progress with this since you last psoted? Please let us know how you're getting on, and if you have any additional questions slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎13-07-2018

Re: finding an old contract phone number to unlock icloud

i got the old number but with all the hassle i had i got an iphone 6 & will use that instead lol .. thxs every1 for the help tho Smiley Very Happy
Community Manager
Posts: 5,340
Registered: ‎18-04-2018

Re: finding an old contract phone number to unlock icloud


@nicki wrote:
i got the old number but with all the hassle i had i got an iphone 6 & will use that instead lol .. thxs every1 for the help tho Smiley Very Happy

Good to hear you're all settled now @nicki, thanks for letting us know smiling

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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