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on 16-07-2018 19:48
My mum bought my son a contract IPhone 5c some years ago (6-7yrs ago) as a present. I still have the phone, but my son transfered the sim into an Iphone 6 a few yrs ago then lost his phone. he bought another IPhone 6 & has since used O2 PAYG sim. He couldnt remember his ICloud password when he lost his contract sim so he made a new icloud acc for his new phone. I have used his old IPhone 5c for a couple of yrs now with an O2 payg sim but have just got a contract sim from BT that i want to put in the IPhone 5c. I got the PUK code from O2 to unlock my phone but it is now blocked because of the old Icloud acc that was my sons. how can i trace his old number to enter it as i need to know it for his trusted phone number to unlock this phone? thxs
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on 16-07-2018 20:10
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on 16-07-2018 20:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2018 19:53
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 16-07-2018 19:53
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on 16-07-2018 19:53
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16-07-2018 19:54 - edited 16-07-2018 19:55
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16-07-2018 19:54 - edited 16-07-2018 19:55
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on 16-07-2018 20:03
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on 16-07-2018 20:03
He forgot his password for his old acc & his trusted phone number (which was his old contract sim phone number he lost when he put it in his 1st IPhone 6) we cant remember the trusted number which is the stumbling block. we've tried connecting it to the laptop with itunes & factory resetting it but it comes up that the phone is icloud locked. we know the email addresss that he set it up with etc but just cant remember the old phone number
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on 16-07-2018 20:10
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on 16-07-2018 20:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-07-2018 10:27
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on 18-07-2018 10:27
Hi @nicki, and welcome to the forum Have you made some progress with this since you last psoted? Please let us know how you're getting on, and if you have any additional questions
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 24-07-2018 19:42
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on 24-07-2018 19:42

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on 25-07-2018 08:29
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on 25-07-2018 08:29
@nicki wrote:
i got the old number but with all the hassle i had i got an iphone 6 & will use that instead lol .. thxs every1 for the help tho
Good to hear you're all settled now @nicki, thanks for letting us know
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

