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family discount

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Dave-P
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‎05-06-2019 21:49 - edited ‎05-06-2019 21:54

‎05-06-2019 21:49 - edited ‎05-06-2019 21:54

i have attempted to add a third account to my family plan but got the message it was not eligible because it was arranged trought the carphone warehouse, I did check this fact with the online chat with O2 and they stated there would be no problem. Has anyone had this issue with the family plan ?.

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MI5
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on ‎05-06-2019 21:56

on ‎05-06-2019 21:56

@Dave-P  

Contracts have to be taken directly from O2, sorry https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎05-06-2019 21:56

on ‎05-06-2019 21:56

@Dave-P  

Contracts have to be taken directly from O2, sorry https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-06-2019 23:18

on ‎05-06-2019 23:18

Yet another classic failure for online chat rage

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Foddersin
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‎06-06-2019 10:03 - edited ‎06-06-2019 10:03

‎06-06-2019 10:03 - edited ‎06-06-2019 10:03

Believe me it is not just O2 chat who make a large amount of mistakes, talking about Vodafone here, but really I would generally advise looking around the Family discount page and for the term's and condition's of it.

Generally any perk you get direct from a network you don't get if you go through a third party, this is something I do see quite on a daily basis.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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