05-06-2019 21:49 - edited 05-06-2019 21:54
i have attempted to add a third account to my family plan but got the message it was not eligible because it was arranged trought the carphone warehouse, I did check this fact with the online chat with O2 and they stated there would be no problem. Has anyone had this issue with the family plan ?.
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on 05-06-2019 21:56
Contracts have to be taken directly from O2, sorry https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
06-06-2019 10:03 - edited 06-06-2019 10:03
Believe me it is not just O2 chat who make a large amount of mistakes, talking about Vodafone here, but really I would generally advise looking around the Family discount page and for the term's and condition's of it.
Generally any perk you get direct from a network you don't get if you go through a third party, this is something I do see quite on a daily basis.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK