family discount [ Edited ]

[Dave-P]

i have attempted to add a third account to my family plan but got the message it was not eligible because it was arranged trought the carphone warehouse, I did check this fact with the online chat with O2 and they stated there would be no problem. Has anyone had this issue with the family plan ?.

[MI5 Level 94: Supreme · Accepted solution]

@Dave-P  

Contracts have to be taken directly from O2, sorry https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

[jonsie Level 92: Chief]

Yet another classic failure for online chat

[Foddersin Level 3: Thinker]

Believe me it is not just O2 chat who make a large amount of mistakes, talking about Vodafone here, but really I would generally advise looking around the Family discount page and for the term's and condition's of it.

Generally any perk you get direct from a network you don't get if you go through a third party, this is something I do see quite on a daily basis.