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gmarkj
Level 41: Prodigal
gmarkj
Posts: 3,618
Registered: ‎26-03-2014
Accepted Solution

Changing tariff

on ‎05-06-2019 17:10

Hi all.
I am currently on a 3gb package, which suits me most of the time.
The exception is when i am on holiday i don't have access to wifi as much.
So i wanted to check: how long after hitting the green light on changing tariff does it take to kick in?
Is it an overnight job, so my new tariff starts at midnight?
Or is it straight away so that more data is available 30-60 minutes after saying yes?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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MI5
Posts: 86,951
Topics: 529
Solutions: 10,961
Registered: ‎04-04-2012

Re: Changing tariff

on ‎05-06-2019 17:26

@gmarkj  

Its on you next billing cycle unless you call customer service to start it immediately in which case, usually within the hour. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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gmarkj
Level 41: Prodigal
gmarkj
Posts: 3,618
Registered: ‎26-03-2014

Re: Changing tariff

on ‎05-06-2019 19:06

Ah. Cheers for that.
So in this case I would have to call in as the allowance restarted after the holiday finished.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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MI5
Posts: 86,951
Topics: 529
Solutions: 10,961
Registered: ‎04-04-2012

Re: Changing tariff

on ‎05-06-2019 19:12

Yeah, I had to call to change the wife’s when we were away last year as her bill date was the day we came home.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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