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Level 47: Going Places
Posts: 5,922
Registered: ‎26-03-2014
Accepted Solution

Changing tariff

Hi all.
I am currently on a 3gb package, which suits me most of the time.
The exception is when i am on holiday i don't have access to wifi as much.
So i wanted to check: how long after hitting the green light on changing tariff does it take to kick in?
Is it an overnight job, so my new tariff starts at midnight?
Or is it straight away so that more data is available 30-60 minutes after saying yes?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Posts: 104,222
Topics: 552
Solutions: 13,466
Registered: ‎04-04-2012

Re: Changing tariff

@gmarkj  

Its on you next billing cycle unless you call customer service to start it immediately in which case, usually within the hour. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 47: Going Places
Posts: 5,922
Registered: ‎26-03-2014

Re: Changing tariff

Ah. Cheers for that.
So in this case I would have to call in as the allowance restarted after the holiday finished.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Posts: 104,222
Topics: 552
Solutions: 13,466
Registered: ‎04-04-2012

Re: Changing tariff

Yeah, I had to call to change the wife’s when we were away last year as her bill date was the day we came home.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)