Solved: exchange

dion281 · ‎26-08-2020

hello im about to have my phone swapped as my new phone wasnt working but ive lost the returns label how do iget a new one

MI5 · ‎26-08-2020

@dion281

For a doorstep exchange, you don't need a label.

If you've been asked to post it back, you need to get customer service to send you a new one Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-08-2020

@dion281

For a doorstep exchange, you don't need a label.

If you've been asked to post it back, you need to get customer service to send you a new one Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎26-08-2020

@dion281

You will need to contact customer services, on 0344 809 0202 and request a new returns label

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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