Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5G included in my plan???

Hi, I have just received my O2 welcome letter and it states that I am on a O2 4G tariff. I have purchased a 5G tariff. Is there a way to check/confirm that when 5G will be in my area, I will be able to use it? Many thanks

Bill is well over the amount

My bank have a direct debit set up with yourselves at £76.20. When my agreed monthly payment is £56.76. I would like to discuss why this is and change my plan as i ament happy about paying all of this

VAT not included???

I recently switched to O2 for the offer of 40GB per month 24 month contract Apple iPhone 11 for £26 per month (inc. VAT) but notice on my first bill VAT is on top? Feel like I’ve been totally mis sold... over the course of 24 months this will add up ...

Promo Code not working

Hi received an email inviting me to uppgrade early with a £50 promo code that lasts until 13/1/2021. At check out it says I can't use the Promo code Help please

I’ve been charged twice

I have been charged twice for my contract

Resolved! Unlock old iPhone SE

Hi, hope someone can help. I’ve just purchased a new iPhone 12 mini, did a sim swap with my old SE phone, everything seems to have copied over fine. Have done a hard reset on my old SE, now I need to know if it’s unlocked, got told that I need to ins...

Resolved! O2 Tariff query

Hi, I just recently got an s20 FE 5G £36 a month. In the plan details it said it was 5G but recieving the paper contract this morning it is saying I am on an O2 4G tariff. Why would this be? Regard Mart

Voice mail

I can’t access my voicemail from france

Microsoft Xbox purchase help

Hi I'm trying to buy an Xbox game on the UK Microsoft website, I've used my O2 number to buy games before fine but since my last purchase I can't seem to buy as the tab is greyed out I've spoken to MS no issue there end, any advice

Resolved! Cancelling direct debit for tablet

Hello, I want to cancel my direct debit for my tablet. How can I do this? O2 said they would send me a code, but it doesn't work because it's an ipad and so not a phone. I know its mobile broadband number, but I've recieved nothing and so can't chang...

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