Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

If I was to upgrade my contract today, would I be charged for the new contract today? Or would it continue on till the 2nd Feb when it's due with additions?

Resolved! Upgrading an iphone 6 to an iphone SE 2020

If I upgrade from an iphone 6 to an iphone SE 2020, do I just have to swap the SIM card over to the new devise? Will all data and the phone number be on the new devise?

This number is not recognised on a new O2 contract

Hi there I moved from 3 to O2 about 8 days ago, and ported my number across. The problem i'm facing is that a few callers to my number are recieiving the message "this number is not recognised" Most are getting through fine, and my whatsapp is using ...

Contacts calling from Russia..?

Hi,Right so for the past week, I’ve been having people call me from Russia.. after a while of receiving these calls I decided to answer them and realised it was people in my contacts calling me? But for some reason it isn’t coming up with their conta...

Resolved! Upfront cost refund

I paid £250 upfront deposit for my iPad and was told after paying 3 bills on time it would go into my account as a balance and then I would beable to request a refund. Where abouts does this balance show? As I can’t seem to find where it would and I ...

Resolved! sim swap

hi there. i'm on pay monthly sim only and i've just bought a new phone that uses a smaller sim card than i the one i have at present. so i guess i need to do a sim swap and i see i can complete the process using the O2 app, but can i order a new sim ...

Resolved! Samsung Galaxy Flip - Black line on fold

Hi. Hope everyone is well and staying safe. I am hoping someone can help. I got the Samsung Galaxy Flip in February last year. But now there is a black line that is clearly visible along the screen where it folds. So now it looks like split screens s...

Resolved! Out of stock order

Hello there,I have a question so i went with a different company and ordered the same iPad for it to turn out it is not in stock i then cancelled this. I saw the same one in stock on the website o2 shop and saw it was in stock. I then paid £20 upfron...

My contract

I have just got a text saying my minimum contract term has passed.If I want to stay on the contract I have do I need to do anything ?

Resolved! Sim swap

I have requested a sim swap with my esim yesterday and still it has not been completed. I still have no network so I am unable to make calls. Is there anyway this can be expedited

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