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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 350998 Views
  • 2 replies
  • 2 kudos

New phone & sim but still cannot use phone number

Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.Does anybody know how to get my sim and new...

Dan08 by • Level 1: Joiner
  • 2050 Views
  • 8 replies
  • 0 kudos

Next day delivery didn't arrive

I recently ordered and paid for an upgraded phone on the 11th, and paid for next day delivery, but it never showed up. I got an email from O2 saying it'd "soon be in the couriers hands", but when searching for the tracking number, it just has a quest...

kelsmcc by • Level 1: Joiner
  • 945 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch 6

Hi,I would like to add an e sim to my wives pay monthly account so she can have an Apple watch 6. How do I do this if I purchase the Watch from another supplier? How much would this add to the account? Thank you in advance

GR2 by • Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! Phone still saying I haven’t paid

I paid my Bill this morning, but my services ain’t back on and my O2 app says I still haven’t paid, please help

Paid by • Level 1: Joiner
  • 567 Views
  • 1 replies
  • 0 kudos

Resolved! S20FE New upgrade phone, do I put SIM from old one in it ?

Hi This may be a silly question so sorry ... but I have aSamsung Glaxy S7, just upgraded to S20FE.Do I just take the sim card out of my old phone and put into the new one as I want to keep the same number. O2 monthly to O2 upgrade on mothly (new phon...

KEB1 by • Level 1: Joiner
  • 1034 Views
  • 4 replies
  • 0 kudos

Iphone 12 Pro Max Delay

I requested my Iphone 12 Max Pro 512gb Graphite last week via the O2 website (Feb and there seems to be zero information as to when new stock will arrive. It looks like its going to be several weeks, judging by the rumours I have heard. Is there any ...

Erimus by • Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Calls from people on three day my number is unavailable

I have transferred my number from three after managing to leave due to poor network issues. Now whenever anyone from a three number calls me it says my number is unavailable. Its only people calling from three I have this issue with.

Lewie by • Level 1: Joiner
  • 772 Views
  • 1 replies
  • 0 kudos

Upgrades

I have 2 devices which I can upgrade I want to stop the monthly bill and join them to one with the I phone 12

Matt1772 by • Level 1: Joiner
  • 915 Views
  • 6 replies
  • 0 kudos

Resolved! Want to switch me extra offer from Disney+ to Amazon Prime

I want to know why when I chose the plan I wanted it said I could choose between Disney+ and Amazon Prime, but when I called to get it switched from Disney+ I was told that was the only one I could get. I haven’t activated my extra yet.

CafeMason by • Level 1: Joiner
  • 1310 Views
  • 8 replies
  • 0 kudos

Data

Why is my data not showing up on the my o2 app

Jjay1 by • Level 1: Joiner
  • 891 Views
  • 5 replies
  • 0 kudos
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