Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incoming calls

My phone does not ring when someone calls and I am unable to pick up calls because they are going straight to voicemail.What can I do to fix this issue?

SMS tesxt messages not working

I have recently joined O2 from EE and have transfered my EE phone number to O2. since the transfer I have not been able to receive messages other than O2 test messages and when I send a message the recipient gets the message but from the old O2 phone...

Resolved! Contact

How do you talk to person. Contact number just ends with goodbye

Resolved! Galaxy watch 4g, how does that work?

HI, i have a paym account, if i buy a 4g galaxy watch, do i need a new account/esim? i dont understand how it works?Regards Martin

Resolved! Personal hotspot

Hi, If I set up a personal hotspot on my iphone and connect my MacBook Pro will I use my data allowance or will I pay for any data usage as extra on my monthly billThanks for any adviceCurly

Resolved! WiFi calling stopped working Galaxy S20

Hello, After a recent software update earlier in December on my new (2mnths) old Galaxy S20, the WiFi calling has disappeared. This is quite noticeable as there is NO mobile service where I live and it worked perfectly before with the symbol visible....

Number transfer

Hello can someone please tell me how long it takes to transfer my number across to my new phone.

Resolved! Upfront cost

I just cancelled my upgrade order so i can get a different colour that is in stock, will i get my upfront cost refunded ?

Resolved! leave 02

I've moved abroad and no longer need my phone. I am not under a contract and just pay monthly. How do I leave O2?

Resolved! Urgent help required please

Hi all.I was due an upgrade this month. My account is in my fathers name but with all my other details - this was for credit check purposes when I was 16 and set up the account.I went online, selected the device and plan I wanted and opted to collect...

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