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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
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  • 24 replies
  • 5 kudos

Resolved! two 02 sims one i phone

I have two o2 sims with different numbers but only one iphone 7 plus. is it possible to use both sims in this iphone? thanks in advance!

Saran by • Level 1: Joiner
  • 596 Views
  • 3 replies
  • 0 kudos

Resolved! No emails

Hi I got passed for monthly contract today over the phone to customer services, she said its all gone through and phone should come tomorrow, got read out all t&cs and set up for online account and delivery off my phone will be tomorrow, but I haven'...

Zoey2 by • Level 1: Joiner
  • 841 Views
  • 5 replies
  • 0 kudos

Netflix redemption

Hi - I recently upgraded and received 6 month offer and the o2 verification works and I get through to the Netflix login page but the credit is not showing up in my Netflix account.Can anyone help / am I missing a stepThanks!

RG2019 by • Level 1: Joiner
  • 888 Views
  • 8 replies
  • 0 kudos

Resolved! Text scam

I just received a text message from a number I don’t know. The text message read ‘ FreeMsg: Reminder. You are subscribed to Books4you for £4.50 every week from Lasevia until you text STOP to 83463. HELP? 03300538806‘ I instantly googled the number an...

At2 by • Level 1: Joiner
  • 13934 Views
  • 16 replies
  • 0 kudos

Spending rewards

I have accumulated £35 in pay & go rewards. I wanted to spend this on accessories in the online shop. I signed into my account and having selected my purchases there is no option to redeem my rewards - just a choice of payment cards. I've 'chatted' o...

Anonymous by • Not applicable
  • 3332 Views
  • 8 replies
  • 0 kudos

Resolved! Sharing Data

I want to start sharing data with a family members O2 mobile. I have contacted 202 & O2 Gurus and no one can answer what i need to do! I am on a tariff which allows sharing data (they could confirm that) but as to how to share the data i have no ides...

Sip protocol blocked on Mobile Data?

Hi all.Is the SIP protocol blocked by default on Mobile Data?I can connect to my home VOIP server from my phone whilst on the local LAN and also on the separate internet connection in the house (so I know it works ok), but as soon as I switch to mobi...

Tunes0710 by • Level 1: Joiner
  • 2045 Views
  • 11 replies
  • 0 kudos

Unlocking phone

Applied online using my iemi code, as requested, to have my phone unlocked. Received text in reply claiming it could not be done because it wasn’t an o2 phone. My contract is with o2. However, my phone came from carphone warehouse. Do I have to conta...

Tg by • Level 1: Joiner
  • 521 Views
  • 3 replies
  • 0 kudos

Resolved! Yo help new please

Loads to ask but if I get a new phone for my son I got 6 on monthly any way cud I do family plan, sick of the app not working. Just would like 1 bill 4 all at end of month x

natchat80 by • Level 1: Joiner
  • 478 Views
  • 3 replies
  • 0 kudos
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