Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 273208 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrading

If I was to upgrade my contract today, would I be charged for the new contract today? Or would it continue on till the 2nd Feb when it's due with additions?

Suzi2 by Level 1: Joiner
  • 499 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrading an iphone 6 to an iphone SE 2020

If I upgrade from an iphone 6 to an iphone SE 2020, do I just have to swap the SIM card over to the new devise? Will all data and the phone number be on the new devise?

Harry4 by Level 1: Joiner
  • 591 Views
  • 2 replies
  • 0 kudos

This number is not recognised on a new O2 contract

Hi there I moved from 3 to O2 about 8 days ago, and ported my number across. The problem i'm facing is that a few callers to my number are recieiving the message "this number is not recognised" Most are getting through fine, and my whatsapp is using ...

windycity by Level 1: Joiner
  • 1151 Views
  • 4 replies
  • 0 kudos

Contacts calling from Russia..?

Hi,Right so for the past week, I’ve been having people call me from Russia.. after a while of receiving these calls I decided to answer them and realised it was people in my contacts calling me? But for some reason it isn’t coming up with their conta...

Abs_ by Level 1: Joiner
  • 912 Views
  • 3 replies
  • 0 kudos

Resolved! Upfront cost refund

I paid £250 upfront deposit for my iPad and was told after paying 3 bills on time it would go into my account as a balance and then I would beable to request a refund. Where abouts does this balance show? As I can’t seem to find where it would and I ...

Ben94 by Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! sim swap

hi there. i'm on pay monthly sim only and i've just bought a new phone that uses a smaller sim card than i the one i have at present. so i guess i need to do a sim swap and i see i can complete the process using the O2 app, but can i order a new sim ...

sjharris by Level 1: Joiner
  • 1037 Views
  • 7 replies
  • 0 kudos

Resolved! Samsung Galaxy Flip - Black line on fold

Hi. Hope everyone is well and staying safe. I am hoping someone can help. I got the Samsung Galaxy Flip in February last year. But now there is a black line that is clearly visible along the screen where it folds. So now it looks like split screens s...

StevieD by Level 1: Joiner
  • 4293 Views
  • 3 replies
  • 0 kudos

Resolved! Out of stock order

Hello there,I have a question so i went with a different company and ordered the same iPad for it to turn out it is not in stock i then cancelled this. I saw the same one in stock on the website o2 shop and saw it was in stock. I then paid £20 upfron...

Tilly2 by Level 1: Joiner
  • 1171 Views
  • 2 replies
  • 0 kudos

My contract

I have just got a text saying my minimum contract term has passed.If I want to stay on the contract I have do I need to do anything ?

John1956 by Level 1: Joiner
  • 760 Views
  • 3 replies
  • 0 kudos

Resolved! Sim swap

I have requested a sim swap with my esim yesterday and still it has not been completed. I still have no network so I am unable to make calls. Is there anyway this can be expedited

Ninu by Level 1: Joiner
  • 2566 Views
  • 14 replies
  • 0 kudos