Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113341 Views
  • 20 replies
  • 5 kudos

Resolved! sim card

just a quick question, my partner passed away a few months ago and i was wondering if i could get her phone number on a pay as you go sim, she had a pay monthly sim, which i did cancel. thanks in advance

Hate by Level 1: Joiner
  • 474 Views
  • 3 replies
  • 0 kudos

Resolved! Extra charges

As everyone on a monthly contracts I have an allowance on text messages.My son just started secondary school where teachers communicate with parents sending text messages from mobile "stationary" phone.How is it possible that every time I reply to th...

Pawel by Level 1: Joiner
  • 970 Views
  • 18 replies
  • 0 kudos

Resolved! Moving from refresh contract to pay monthly sim only

Hi think I have found a reasonable deal with o2 on a pay monthly sim only just wondering a few things - the deal is £11 as this is a rolling monthly contract how long will the price stay at £11 could it be hiked up after a few months ? Also I like us...

Blancey by Level 2: Apprentice
  • 1034 Views
  • 8 replies
  • 0 kudos

Re: Text messages automatically being sent to random people

My bill shows 42 text messages sent while I was abroad to 07802 00332. My smart phone has no record of these text message being sent. I do not recognise the number and it comes up as unrecognised when called though I know it is an O2 number. The tota...

bt by Level 1: Joiner
  • 662 Views
  • 3 replies
  • 0 kudos

Resolved! Looking to purchase a new phone, but stay on the same monthly tariff?

Hi, I'm an iPhone 6 user (device plan paid off) and have a good deal on my current pay monthly tariff which I'm looking to keep. I'm thinking of independently purchasing a new iPhone and would like to be able to put my current o2 sim into the new pho...

Rich74 by Level 1: Joiner
  • 587 Views
  • 3 replies
  • 0 kudos

Resolved! Failed credit check after passing?

So this is odd. I ordered a Galaxy S9 on O2 from Mobilephonesdirect couple of weeks back. I found a better deal and phoned MPD to cancel the order but it went through and was sent out. They recalled the phone from DPD and it got returned and order ca...

Payment page not working for upgrade

I have spent the best part of an evening trying to check out an upgrade order. There is £280 to pay and I submit my card details but the payment isn't going through. There's no issue with my bank, I called them and they've said the issue must be with...

Vickyn82 by Level 1: Joiner
  • 1025 Views
  • 7 replies
  • 0 kudos

Resolved! Is it possible to step back from my contract?

I’ve recently moved back to Hungary so I no longer need this O2 SIM card. I have a 12 months contract - 50 Gb data + unlimited texts and calls -. Is it possible to terminate the contract before it ends?

Esther by Level 1: Joiner
  • 1068 Views
  • 8 replies
  • 0 kudos

Resolved! I did not order anything

How come I got an email to review popcorn pass paym 24 mnth 2018 when I haven't ordered anything.

Hmv02 by Level 1: Joiner
  • 1021 Views
  • 8 replies
  • 0 kudos

Resolved! Unlocking phone

I am trying to unlock a second phone and getting nowhere. Customer services told me to go into store. The store then said they can't do it. I have been given various phone numbers to call, all of which have failed. I have seen a link to an online for...

Daisy by Level 1: Joiner
  • 544 Views
  • 4 replies
  • 0 kudos