Keeping my number

[Sonya1]

I’m new to O2 I’m switching from giffgaff, I selected to keep my old number, I’ve given them my PAC number already, does my number automatically transfer when I activate my new sim?

[jonsie · Accepted solution]

Have a look here @Sonya1 

Guide: Migration & porting into O2  

Submit the form again if you haven't been given a change over date via sms

[Sonya1]

I’ve submitted that form 3 times now and still not heard anything! Fingers crossed for tomorrow 🤷‍♀️

[jonsie]

If you haven't received a sms with a change over date you may be better calling them tomorrow

You need to call customer service

All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.