Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Claiming smartwatch offer

HelloI have just upgraded to a Galaxy S20Fe but it is out of stock for one week. Can I claim the smartwatch before I get the phone?It says I have to claim before 12/01/21

Resolved! Desperately need to get my credit file corrected!

Hi -- I cancelled my DD back in September due to a dispute with O2 and finally got them to agree to cancelling my contract 2 months early due to poor service -- however, now I find that I have a black mark on my credit file for a missed payment and m...

Sim only Tariff

I have a sim only monthly tariff, currently £12 for 2GB out of contract. Best offer is 5GB for £17.89. But when checked on Uswitch 02 offering 9GB for £8. As a loyal 02 customer can I get this deal without changing SIM?Tried to speak to someone at 02...

Cancel and re order

Just wondering if anyone has any experience with this. Yesterday I placed an order for a new pay monthly. Passed credit check etc, all is well. Today I get a text saying it has been delayed. No info on my o2 so I go to live chat. The advisor that put...

Resolved! Incoming calls not ringing long enough to answer

Help. The automated chat is hopeless and the online chat is getting stuck with one of the drop downs missing completely. All I want to know is how to set my mob so that incoming calls ring for longer before switching to voicemail.

Resolved! Device

I am unable to attend a store and chat is not currently working so wondering if I can be told where I stand. I have a device out on pay monthly and the screen is not working as of yesterday. The phone is still working as there is a low level light on...

Resolved! Swapping numbers pac code

How long does it take to swap phone numbers via pac code?

mobile broadband

I'm having huge difficulty getting broadband into a holiday cottage in a rural area. Openreach/ Plusnet want to charge me £3000+ to install a telephone line and I have no other options other than a pocket mobile hub. But the area is only 3G - occasio...

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My O2 say they cannot find my account ? cashback

No signal after porting in my number for two working days.

It feels unacceptable! When I try to log into my o2 to get more details, it texted to my number so I can't even get the verification text. This is the only phone I have, so can't call customer service. So frustrating, what's wrong with you, o2?

O2

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