Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! OLD NUMBER TRANSFER

I've tried seven times to move my old number onto my new phone, gave the PAC number and I get an email saying I've failed a security check. Can I actually phone a real person for help?

Resolved! My o2

As anyone having problems with the o2 appEvery time I log in press account and try the upgrade, buy a bolt on can’t remember the name of the other oneI get a new window saying it is not possible to view at this time try again later, this has gone on ...

Resolved! when do I get my free ear buds

when will iget the free ear buds that are supposed to come with the upgrade and still not received

Resolved! Replacement Sim

My sim appears to be damaged and no longer working. How am I supposed to contact o2 to order a replacement if I can't call them as the support pages suggest I do?

PAC CODE

I have been unable to get a PAC code, I have tried the text service, I get a response of "Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to o2.co.uk/switch or call 202 fre...

Resolved! Bolt on

If I buy a bolt on, will this be a one off or is it something you are charged for each month? Thanks

Resolved! Transferring my number

My number hasn't transferred over to 02 yet please can you tell me when this will be changing over ? I wanted to keep my old number and I submitted a form online 2 days ago with my PAC code etc

Resolved! Fraud identity check

Signed up for a phone with O2 the other day. Was asked for the full details of my Visa Debit card, including the 3 number code, as part of checks. Found this a bit odd. (Paying by direct debit so debit card shouldn’t come in to play).Is this normal?

Resolved! SIM Only Data Settings?

Hi. I was on a O2 Refresh contract but have paid off my device and changed to SIM Only. I have noticed since then that I am not getting notifications when out and about on 4G and web browsing isn't great either. Are there different mobile data settin...

Resolved! what number do i dial to pick up my voice messages

i have an old nokia phone, not a modern i phone. i think it may be what they call android? i dont knowi have tried trying to talk to a human at o2 for the last 3 months with no joy whatsoever. just keep going round and round on the web site. all i wa...

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