Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Haven’t heard back from o2 insurance

Hi, last Friday I damaged my iPhone 8 by dropping it which resulted in a cracked screen. I called my insurance on Monday to report the incident. The lady said the phone has not been connected to the o2 network since 23rd March and asked the reason fo...

Sarah91 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! 25GBTarrif

So it says "25GB tariff with 25GB added each mth for 24 mths. See terms" Does this mean that you get 25 the first month and 50 the second and 75 the third and so on or is it just their technical way of saying you get 25 renewed each month? Thanks

Jakob by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hello. Could anybody tell me how I go about claiming cashback please. I have had my phone about 6 weeks now, I pay £29 a month but am sure when I signed up I could claim £2 per month back.Thank you.

Carly1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! PAC code request

Hi I'm looking to get a PAC code from O2 as I'm thinking on moving to Vodafone but I want to take my number with me.O2 just don't seem to offer existing customers any great sim only deals.Instead they just keep putting the price of the tarriff up eve...

CWN316 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data usage

I’m really hacked off!!I upgraded to an iphone se last month. For the last two years my data usage has been under 300mb per month. Since upgrading im using all my allowance (500mb) in less than 10 days. The only thing thats changed is my phone. I rar...

Emma10 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Charged £4.50 for text

I have received this textFreeMsg: Thank you for subscribing to PlayPuzzles for £4.50 every week from Codazone until you text STOP to 83463. HELP? 03300535853Can anyone help with this what does it mean and what do I have to do? It looks like you lande...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Buy a new Phone

Good Afternoon! I never bought a montly pay phone before, and my current device is dead. I have got a GiffGaff SIM, I would like to keep my number. On Saturday morning I would like to buy a new A5 2017 in Stratford. My question is, what documents are...

Florian by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! sms sending

hi cant send sms mesg its been trying to send last 3 days ju st keeps circeling done the reset ec no joy

noel48 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 12gb extra free monthly data not working

I upgraded my phone on the 29th March with 4gb and it came with 12gb of extra data every month. Got a trxt msg that day telling me its active.I was then billed on the 2nd April. Now my phone is telling me I've run out of data. Under the phone setting...

mefabgirl by Level 1: Joiner
  • 6 replies
  • 0 kudos