Samsung Galaxy Watch 3

[Catherine85]

I can see 02 have finally started support for the Galaxy watch 3 but how do you set it up I've tried adding a mobile plan via the wearable app but it just states I need a QR code from my supplier how do I get that?

[MI5]

@Catherine85 

You'll need an eSim pack from either customer service or by going in store.

Numbers to call here Guide: Coronavirus Community Help and Support 

[Marjo]

Good morning and welcome to our community @Catherine85 !

Hope everything goes ok with the eSIM pack for your watch. Let us know if you need any further advice from the community anytime. I'd also love to hear how you like the watch itself if you get a chance to pop by this topic again?

[Catherine85]

I've spoken to 02 and apparently the esim is not compatible with samsung which is rubbish as I saw the announcement that from the 4th they would be so I'm a little fed up really

[MI5]

@Catherine85 

Further to this we are now told that the only way to get an eSim pack for the Galaxy watch is to go in store.

Currently it is not available by calling O2.

[Catherine85]

So I have been in to my local 02 store today and guess what they couldn't help either apparently they have not had any training on eSim yet!
Its really making me want to change network fed up of being messed around!

[MI5]

@Catherine85 

As it's still a new thing we have heard that training hasn't been rolled out overywhere yet.

I guess it's going to take some time unless you can find another store which has been trained.

[Catherine85]

I went in to my local 02 shop last week over a month after it was rolled out and still they haven't had the training to do it 😠 i don't understand how difficult it is to sort out! Other networks can do it why can't 02?

[Jooz]

I am having same problem with airtime plan. They sent me an esim but told me to go to store for airtime plan. Guess what, they don't know what to do about airtime. Can't make calls ☹️😠😠

[MI5]

It's the watch plan with 1gb data you need @Jooz