Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Remove age restriction

Just switched to pay monthly and don’t have a credit card only a visa/debit card and I want to disable age restriction for google search and they won’t accept this ? Does anyone know a simple way to remove ? It looks like you landed on a popular topi...

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Drwatz by Level 1: Joiner
  • 8 replies
  • 0 kudos

O2 Travel

Hello, I've got a holiday booked for June to a resort in Mexico , Playa Del Carmen and ive was looking at the O2 Travel bolt on that i have with my monltly sim only. Now I looked where it says is included and Mexico is listed. I just wanted to check....

NoVision by Level 1: Joiner
  • 3 replies
  • 0 kudos

Galaxy S20 Ultra Delivery

I pre-ordered my S20 Ultra online on 22nd of January. Does anybody know when I can expect delivery? Will the ear buds come with it or do I need to order these separately? I went into an O2 shop but they weren't able to offer any help?!

Waddy by Level 1: Joiner
  • 1 replies
  • 0 kudos

S20 ultra delivered, not powering up / turning on

Just taken delivery of the s20 ultra, 512gb/16gb model. Over the moon to get it early, ordered release day!But... phone doesn't charge or power on, using charger from box, left for couple hours tried combinations of button presses/holds etc, tried th...

Neill by Level 1: Joiner
  • 7 replies
  • 0 kudos

Live chat

Hey how do I do a live chat

Kelly5 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Proof of preorder

how can I get proof of ownership and preorder for my s20 ultra. The delivery note states its Galaxy Hubble Z??

Rbarkley82 by Level 4: Observant
  • 3 replies
  • 0 kudos

S20 ultra?

Has anyone had a dispatch email today?

Heko by Level 1: Joiner
  • 4 replies
  • 0 kudos

Upgrade on us

Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true ...

mattp1986 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Add on

I’ve got 15 GB extra as an add on to use on any other device, does this mean I can use it in on a works phone on pay as you go

DM1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM 1 not provisioned

I had my Samsung Galaxy S20+ delivered this morning, got it all unboxed and put my new sim into the phone. Turned it on and did the initial setup. Only to find that I'm receiving a message that says 'SIM 1 not provisioned.' I'm not sure what this mea...

Senpai by Level 1: Joiner
  • 5 replies
  • 0 kudos