Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! do i%20need%20to%20switch%20sim

I have just changed to a sim only deal staying with 02. One of their emails says my 'parcel' will be delivered by royal mail. My account says the switch has taken place...do I need to switch sims or continue with the one I have ?

Resolved! returns label

Hi i have just upgraded but cant get on with my phone can someone please tell me where i can get a print out RETURNS label please as im slowly losing my temper because im goin around in circles trying to find one.many thanks

Resolved! Early Upgrade And Bill Problems

I upgraded my phone early, and was expecting the remaining amount to go out when my next bill came in, this didn't happen. But also my bill for my new phone is a lot lower than expected, I don't want to get an unexpected bill for a load of money, can...

How to manage time on my sons phone

Is there a way to set the phone so it locks at a certain time. I recently upgraded his phone to an iPhone. I had family link on his old one and could set it from my phone. Unfortunately I'm android and family link doesn't work o. IPhone. Please any a...

insurance claim damaged phone

Hi I have 3 i phones on a monthly contract with O2 and one has been dropped and damaged and screen cracked and a blurred line on display. I pay insurance monthly for all 3. how do i make a claim for a replacement/fix of phone please. Thanks Haley M

Resolved! Contract Query

Hi all. I am curently on an O2 Refresh contract and am considering paying off my device plan in full. The original contract expiration date isn't until August 2022. I just want to check, if I pay off my device plan in full, do I still have to pay the...

Excessive data usage after sim plan upgrade

Hi guys. I've been with O2 since 2003 and never experienced any major problems.In early January 2021, I upgraded my sim only contract from 100Gb/£20 a month to 100Gb/£20 a month but with the first 6 months @ £10.Pre upgrade, I was using on average, 1...

New phone

Hi guys, on Wednesday I purchased an iPhone 12 Pro Max, I received an email saying they wanted £255 pounds upfront as my credit isn't 100% I paid this and I got an email saying they have processed my order and I'll be given an update. it's pending on...

Resolved! Hawei mediapad t5 won’t Allow me to make calls when I enter a phone number

I’m in desperate need for help so I can call my wife and children as I am a long distance truck driver and my family is at home

Sim swap not completed

My new phone and SIM card arrived yesterday. I did the SIM swap, received the code to my old phone etc. My old SIM was deactivated immediately but my new SIM still isn’t working and it’s been more than 24 hours now. I’ve switched the new phone on and...

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