Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! UME Ltd - contacting to cancel

Hi everyone I have discovered this morning that a scam company called UME Ltd has been charging me £4.50 per week since November. I must have accidently clicked on a popup or advert or something but I certainly did not intentionally sign up to anythi...

LucyKate by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade

Hello, I am trying to upgrade online with delivery to my work address. The system says, they cannot deliver to that address. The address I enter is correct, it even has my company name for the post code using Royal Mail finder. What could be the prob...

Z-A by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Adding a name to an account/contract

Hi. I bought an iphone 18 months ago and have an o2 pay monthly contract. It is in my name but the phone is actually my daughters. She is about to go travelling and has taken out travel insurance which includes mobile cover.However, should she need t...

confused1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Transfer number to new second phone

I have a new phone that I want to use as my main phone but still keep my current O2 contract phone. Is it possible to move my current mobile number to my new phone (not on O2 network) and get a new number for my existing O2 contract phone? As I said,...

Artio by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! No Service in London

Hi,I haven’t had any service today (cell and data) in Central and East London. I’ve tried restarting my phone but I still get “no service”. I’ve made no changes to my phone or plan.Anyone else had issues with their service?Best,W

wpmk by Level 2: Apprentice
  • 20 replies
  • 0 kudos

Coverage issues

Ive been having coverage issues for the last 3 months, have reported multiple times with vodafone continuously saying engineers are fixing a faulty mast or mast is down in your area. I have followed all the steps even factory reset the phone still no...

mcp1988 by Level 1: Joiner
  • 8 replies
  • 0 kudos

O2 refresh

What happens if I sell my phone that I got on O2 refresh but continue paying it off?

Adam3 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Free Data bolt on

I have a monthly contract with a 12gb data allowance. 8gb of this is a free bolt on which I have only recently realised. I received a text last month telling me that I had run out of data and prompting me to top up which I did at a cost of £6.50. I’v...

Em78 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Early upgrade on O2

I can upgrade my contract on 30th March.The S10+ comes out on 8th March!I need this phone! Call me dramatic! I can't wait till the 30th March to get my hands on this.Can someone advise what I can do please? Thank you

AlexYem84 by Level 2: Apprentice
  • 7 replies
  • 0 kudos