Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New order iPhone 12 Pro

Hi jut wondering if anyone can help?Im a new customer and have ordered a new pay monthly contract for an iPhone 12 Pro which after ordering I got a notification saying it's out of stock, and would be updated when its available. Had a text a few days ...

New SIM not activated after 36 hours

My new sim has not activated and it has been 336 hours already. My old sim has now disconnected. Help please.

Resolved! Cancelling extras

Hi - does anyone know how to cancel Disney+ at the end of the free trial period?

Resolved! Buying a new Ipad

So I want to buy the new iPad but can't pay it all upfront - if I buy it on a pay monthly plan can I then make additional payments at a later date and pay it all off?Also the iPad is like 1,300/ 1,400 but with the pay monthly plan it adds up to over ...

Upgraded phone BLACKLISTED

Hi everyone , So i recently upgraded my phone to a new Iphone 12 Pro Max and the day i received it , i was trying to set it up and got a message "The phone is reported Stolen/Lost" confused , i checked online with the IMEI and it shows that the phone...

Resolved! Disney +

I currently have Disney + on priority. My offer runs out on 18th January. I know I can renew for £5.99pcm. However, on extras it’s offered for £5.99 but with £2 reduction on airtime.If I let it end on 18th can I add it at a later date & get the £2 of...

Contacting O2 customer services

Why has it taken my in total over 6 1/2 hours to wait for someone to answer my call which has not yet been answered I have the awful music playing now? I was told a 30 to 45 minute wait. Started 10 am this morning no answer it is now 16:40 and yester...

Poor signal

I have a netgear home hub pay monthly device, the signal was OK to start with. I race online with friends but recently they started complaining about car jumping around all over the place, high latency and low bandwidth. If had known this was gonna h...

Resolved! Deposit Refund

So I've kept up my payments and was meant to receive my deposit back today. However a payment has gone out but no deposit refunded? Any help would be appreciated!

Resolved! porting over a number from old device to new phone

I have bought a SIM only deal and am waiting for my old Pay as You Go number to be ported over to my new SIM. How long should this take as i have been waiting two days now?

O2

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