Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problem with paying device plan balance

I have had problems trying to pay off the balance of my device plan. I called 202 as requested (as I can only pay my fixed monthly payment amount on the app and website ‘make a payment’ option). It’s a recorded voice which takes me through to almost ...

Device plan

I want to settle my device plan, tried phoning them but was cut off. Any way I can do this on line

Resolved! Ipad Pro12.9 Inch 2020

So on the 22'nd of November 2020, I placed my order for my new iPad, At the time of ordering it stated that it was in stock and would be delivered the next working day... Fast forward to the next morning and I was greeted by an email from o2 telling ...

Need help on what happens when contract ends.

Does anyone know what happens when my contract comes to an end will I loss my number and price plan will I be able to keep my number and price plan?

Bill payment

Hi just want to know if I pay my outstanding amount for my bill will 02 switch my number back on as they have barred me from making calls for now does anyone know?

Changing number

I filled out the form to change back to my old number on Tuesday evening. At the moment when I call people it says that number but when I text anyone it comes through on the number 02 gave me. When it comes to receiving texts none come through but so...

Resolved! Video calling

My son made a call to his girlfriend for over an hour on face time on the I phone does this charge me extra

upgrade/new sim - iphone question?

Hi, I have a paymonthly sim currently in a non-smart nokia, so I dont use any data. I've seen a deal on uswitch with 10gb data, but this deal is time lmited. I'm planning on moving to iphone, but not for a month or two yet. The uswitch deal is slight...

incorrect number on bill

Recently bought my daughter a phone and sim via Mobile phones direct, all arrived and works fine...until on 24th December 2020 I get the bill, which has a different number to what was on the O2 sim card, and the amount charged for this was also much ...

Resolved! Transfer o2 number from old contract to another o2 contact

Hello, I have my current contract in o2 with a number I’ve had for years. Which I want to keep. I am paying this contract off and closing. I would like this number for my second o2 contract that I’m keeping. Is it possible to move my old number to th...

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