Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade for free

I am interested in upgrading to an iPhone 12pro and wondered what my options are.I would prefer a call back!

Resolved! samsung watch, earbuds

can you get Samsung watch or earbuds on pay monthly like you can a phone?

Resolved! Data no working on iPhone XS

My data has completely stopped working on my iPhone (about a day and a half now). I topped the data up with a bolt on two days ago as it had run out. However, my new monthly allowance came in the day after that anyway. On My o2 it states I have 28.99...

Resolved! Iphone 11 Order confirmed then minutes later email saying its out of stock

I've just placed an order for an Iphone 11 64g, gone through all the security checks and recieved confimation email and legal documents that my order was placed. Moments later I had another email saying my order was out of stock. Why was I not advisd...

Resolved! Can I buy an additional SIM only contract

I need to buy a new SIM for a work phone. When I try to purchase a SIM only contract it asks me if I want a new number. I'm unsure if me requesting this new number will superseed my current contract which I use for personal use. I can't seem to find ...

Resolved! Locked phone

I want to leave O2,I have a new provider but the phone wont accept the new sim card,and on the screen says network locked,I have spoken at length on the webchat about unlocking the phone, the advisor stated will take 7 days and form needs to be fille...

Resolved! Return for different colour

Please can I exchange a new phone for another colour

Resolved! My order is now out of stock

I ordered an ipad for my daughters Xmas present. It said it was in stock. I then get an email sayingnits out of stock and now I don't know what to do. Can I cancel and try and purchase elsewhere? I can't seem to get an answer.

Resolved! SMS being received many many times

I sent a text to my son, he replied and I sent an acknowledgement. This last text has appeared on his phone many times over the past few hours. He has mutiple SIMs and it seems to be on UK and his non-UK numbers and a number which he doesn't have the...

Intermitant signal

The signal to my house is just half of one bar on the reveption scale. I use wifi calling to make calls but even then get cut off. Making or using messages is spasmodic and cant be relied upon. Tradesmen working in my home complain of the same faults...

O2

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