Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Wifi connections

My Galaxy s9 did a security patch update this morning and since then I cannot connect to any wifi networks please help

Steve473r by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 recycle

I just upgraded and took my phone into an o2 store to recycle, where the customer advisor checked the phone made sure it worked and gave me a receipt to say it is perfect. Today I had an email to tell me that the screen showed discoloured/shading. I ...

Fran by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! iPhone was unlocked... now it appears not to be

Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a r...

N4pth4 by Level 1: Joiner
  • 22 replies
  • 0 kudos

Samsung S20 plus Pre order - a little confused?

Hi allLast week I upgraded/refreshed my contract and selected the Samsung S20 +. When I was going through the order I received various emails such as credit agreements etc but never actually received a confirmation email detailing what I had done.I t...

JetsJones by Level 3: Thinker
  • 5 replies
  • 0 kudos

Number not working after swap

Hi I swapped my old number over to my new contract not worked at first now I can't use for voice calls or texts and my number not changed over

Davyjj by Level 1: Joiner
  • 4 replies
  • 1 kudos

huawei gt watch promo

ive recently upgraded my phone to huawei p30pro tried to claim free watch sent recipt ime ect keep gettin email saying not suffisiant evedence uploaded what a bloody mess

bulldog62 by Level 1: Joiner
  • 3 replies
  • 0 kudos

wrong details

Dear Sirs Tel no [Removed] am writing because I have been charged twice one as O2 and the other one is Three Network provider, so I had to pay Three as my actual and another as O2, so how can I rectify this? on the phone it is saying The network is p...

Resolved! Fraud

O2 have allowed my estranged family member to have a contract under my name. O2 have also willingly linked the accounts together and given my estranged family my personal home details. i have contacted the police, action fraud and now have a solicito...

AL21 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Unable to enter full card number

I've decided to come to O2, moving from EE, where I have attempted to pre-order the Samsung Galaxy S20 Ultra, however, when I get to the very end where I put in my payment details, I am unable to enter my entire card number. I have tried looking if a...

Lexi104 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Issues with hotspot - NOW TV

Hi everyone - I'm hoping someone has some pearls of wisdom and can help save me! For two years I have been connecting my Now TV stick through my iPhone's hotspot (long story, but only internet I have access to). Last week, I upgraded my iPhone to an ...