Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! MMS Help for kids phone

I have just brought my daughter a phone and she sends endless picture and emjoi messages to her freinds. I have just realised that MMS are not included in her plan (Unlimited min and texts) but looks like 55p per MMS which will cost me a fortune. I w...

cancelled order

Hello, I have placed an order to collect from O2 store, however now everything is closed. I have received an email that one of my orders has been cancelled ( I have placed 4 orders) I can't contact anyone from customer service to help me with that. I...

Resolved! Apple Watch Return ASAP

Hey, could someone please help me?I ordered online an Apple watch on my O2 contract phone, which is a huawei 臘‍ (don't ask) as soon as it came 2 days ago I realised it wouldn't work with my phone, so have arranged for a jiffy bag to be sent to mine s...

Data speeds

Hi there I’m new to the community so have no idea how it works yet but I’ll have a look round and familiarise myself with how I use this service but in the meantime I have a question about data speeds, my average speed on o2 is between 0.38mbps to 4....

Resolved! I've got my first bill and I haven't even received the SIM card yet!

Got an email with my first bill for 19th December and I'm still waiting for the SIM card! Seems a bit cheeky. Do you have to pay in advance anyway? Cheers. Bruce.

Resolved! Took payment twice want a refund

I have payed my device bill online and over the phone today can I have a refund on the one payment as you should only should have take one payment not 2 many thanks

Resolved! Sim

Could you send a new SIM card out plz as the old sim does not fit in the new phone

Resolved! Upgrade for free

I am interested in upgrading to an iPhone 12pro and wondered what my options are.I would prefer a call back!

Resolved! samsung watch, earbuds

can you get Samsung watch or earbuds on pay monthly like you can a phone?

Resolved! Data no working on iPhone XS

My data has completely stopped working on my iPhone (about a day and a half now). I topped the data up with a bolt on two days ago as it had run out. However, my new monthly allowance came in the day after that anyway. On My o2 it states I have 28.99...

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