Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data Sharing

Wondering if anyone can help. I have a number of accounts for my kids that show I can share data - however I am unable to do this following the instuctions as there are no boxes showing that I can check to allow data transferring. Any help would be g...

Resolved! Need to cancel lost sim

Need to cancel lost sim

New Contract

I have just purchased a new phone from mobile phones direct. The phone is on o2. I requested to keep my number and sent them the code. I got my phone and sim. I put sim in phone nothing happend. I left it a day and i am online with my old number but....

Resolved! Upgrading iphone contract with Apple Watch airtime plan attached

Hi everyone!I have 2 monthly iPhone contracts which both have Apple watches bought through o2 connected to them. I’m looking at upgrading both of these contracts to either a new iphone or sim only plan and was wondering whether this would affect the ...

Resolved! Upgrade

How can I upgrade early on you, when you're asking £336.30. to do this. What am I missing

Resolved! Age

How to change age

Resolved! 4G not working in oxford for 2 months

Afternoon, I’ve noticed over the past few months that the 4g network speed in Carterton is extremely slow, so much that I’ve not used 4g at all, I’m only using 3G. I’ve done speed tests and I’m getting 0.7mpbs, others are getting 30+ when doing the s...

Resolved! Device plan

Hi I have paid my device plan and my bill but my phone still isn’t working the money has been taken from my account what do I do

Resolved! New phone help

Hi. I have just upgraded from an iPhone 8 to iPhone 11, however on the order selected that I didn’t need a new sim. Will I be able to put the sim from my current phone into my new phone and keep the same number?Thanks

Resolved! Fraud

I applied for a contract and was declined 02 have been holding my deposit payment for over 72hours nearly a week they are lying staying they cannot cancel this payment when I asked the first time someone said they did they hold this money for there o...

O2

Forum Posts