What is 'your alias' within my active accounts?

[Blue198]

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is? 

[madasaf1sh]

@Blue198 

Never seen that one before, it might be so you can add a name to the sim card, such as Ultra S23 etc

But it does sound like you have been or in the process of been migrated to the new billing system

[MI5]

@Blue198 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Guide: How to find help & contact O2 

[CO4]

I have the same issue. It's taken me months of being unable to view bills or do anything else online to realise that when I log on, it defaults to this phantom "Your Alias" account.

Appreciate the suggestion to contact CS but sadly that might as well be a suggestion to contact the Man in the Moon, as O2 don't believe in providing anything even vaguely resembling CS...

[Enlli]

@CO4 That's all we can offer here.

Customers the same as yourself. 

[CO4]

Indeed, a perfect example of O2's contempt for it's customers. Host a forum but refuse to participate in it.

Just for a laugh I did send the query to their Facebook page to be met with:

Poor things must have been exhausted 39 minutes after starting work! 🙄

[pgn]

Lots more niggly differences between old/legacy and new MyO2, as well as whether you are using the MyO2 App or MyO2 web, @CO4: https://accounts.o2.co.uk/signin - eg, here: 

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16...