hi
Need some advice
A few months ago i spoke to O2 about the options of going from pay monthly to sim . I never made amy commitment and said if i decided to go ahead i would do this in the local shop . A few mins after the call i recieved texts from O2 with my new sim contract . I then contacted customer service and advised i needed to be put back to my old contract . Of course they said no problem .
When i got my next bill i found i had lost my discount and had a 2 year contract . Since then i have had several calls to the customer resolution who advised no problem will sort this . After 3 attempts and many apologise nothing happened and asked to put in contact with Complaints . Got a call the next day from Brooke Harrsion , who advised as the others no problem will sort this . Next day e mail i was promised never arrived , Brooke then gave me her e mail address , which bounced back . I then gave them another e mail address which i recieved and said the case was now closed as everything had been sorted . So did a PAC code to leqave O 2 and have been advised i would need to pay £ 790 . So it has not been sorted
I had been on my orhinal contract since at least 2013 , with no upgrades , so you think O 2 has had there moneys worth from me . All i am getting from them is promises with no action..... is this in the company " mantra "
I though i posted this a few days ago , but cannot find it
Rod
