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early upgrade

Anonymous
Not applicable

hello! my contract ends in 8 months but i decided to upgrade it earlier, I paid what is left till the end of my old contract + upfront coast and got my new phone. But I didn't like it so after 3-4 days I returned it and came back on my old plan and contract. Any chance to get money back wich I already paid for old contract end or not to pay monthly bills now? Cause now I'm paying what's already paid. Don't really want to pay twice for the same monthly bills... Maybe someone have any idea?

Message 1 of 19
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Anonymous
Not applicable

so if I canceled new contract, returned phone to O2 and they put me back on old contract wich is already paid till end, I still have to pay my monthly bills? O2 servis refused to return any money cause it's non-returnable but why I have to pay second time for monthly bills?

Message 11 of 19
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MI5
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Yes, that's in the rules. Sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 19
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perksie
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Deleted by me as I was talking rubbish. Smiley Very Happy

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Message 13 of 19
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MI5
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They have only paid for the original phone that was on the cancelled contract - They already own that phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 19
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jonsie
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You paid a fee based on the remaining contract, you didn't pay off the last three months.

Message 15 of 19
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Anonymous
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so how it's happend that they put me back on old tariff? And it's paid till end of contract but I still have to pay monthly?

Message 16 of 19
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MI5
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You are on old tariff but not the old contract as that would have been cancelled when you paid it off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 19
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jonsie
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You paid a non-refundable fee. Now you are back on the original contract until it comes to an end by giving 30 days notice. The contract carries on as it was.

Message 18 of 19
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MI5
Level 94: Supreme
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You will be on a 30 day rolling contract now so free to cancel at anytime by giving notice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 19
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