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Anonymous
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early upgrade

hello! my contract ends in 8 months but i decided to upgrade it earlier, I paid what is left till the end of my old contract + upfront coast and got my new phone. But I didn't like it so after 3-4 days I returned it and came back on my old plan and contract. Any chance to get money back wich I already paid for old contract end or not to pay monthly bills now? Cause now I'm paying what's already paid. Don't really want to pay twice for the same monthly bills... Maybe someone have any idea?

Posts: 27,019
Topics: 247
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Registered: ‎29-07-2008

Re: early upgrade

[ Edited ]

Best to call O2 on 202 so they can sort this out for you.

It sounds as if the system hasn't caught up yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 116,767
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: early upgrade

No, you can't. The T&C's clearly state that any speed to refresh upfront fees cannot be refunded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: early upgrade

If they do refund you it will be 14 days before the money is back in your account but as you already paid up the original contract, I'm not quite sure what the answer would be
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: early upgrade


@MI5 wrote:
No, you can't. The T&C's clearly state that any speed to refresh upfront fees cannot be refunded.

I'm not too sure, the contract has already been paid for so they would be paying again.

I'm also surprised they were returned to their old contract which should have been deleted. 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: early upgrade

Exactly my point entirely @perksie they've paid up the contract so really should just be a case of returning the phone for a new device or as they are still in the cooling off period they could cancel start fresh or move to another provider
Posts: 116,767
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: early upgrade

I don't make the rules......
http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh
"Before you can end your existing contract under this Offer you must:
Have paid a one-off, non-refundable charge. The charge is your normal monthly subscription charge multiplied by each complete month remaining of your minimum term (as calculated by O2) less 25% (the "Speed to Refresh Fee");"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: early upgrade

All we can do is see if the op comes back with an update
Posts: 84,545
Topics: 580
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Registered: ‎04-01-2009

Re: early upgrade

It's in black and white, no argument. No refund whatever our feelings on the matter.

Posts: 116,767
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: early upgrade

"

  1. If you decide to cancel, we won't be able to refund your Speed to Refresh Fee and/or put you back on your old tariff or move to a sim only tariff."
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)