demand for payment that I dont owe

[BAZA61]

hi everyone beginning of 2022 I changed to o2 from virgin my number and g/daughters number around sept,22

I cancelled g/daughters number due to her leaving our care .I cancelled with 1/2days remaining off her contract. and paid final bill for that amount .to cut a long story short I recieved emails for the amount of 288 pounds for the cancelled number .so I contacted o2 and said if this demand continues I'm leaving I was assured that I owed nothing and that the emails would cease ,which they did. I've now received a debt recovery letter for the above amount . I'm extremely upset and would like some advise regarding this matter   T.I.A

[pgn]

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@BAZA61 wrote:

I really dont know what to do next. to call o2 I need to put a holiday in it takes that long and then to be told

not to worry its a mistake and ignore any messages , then I receive debt collection messages instead is diabolical . ive turned to this forum hoping for some advice ...thanx

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It is possible an O2 Advisor may help, @BAZA61 - the advisor on now is @O2MichaelE - keep an eye on your messages here, see if anything can be done to help, @BAZA61. Good luck!

[BAZA61]

thankyou

[O2MichaelE]

Thanks @pgn 

@BAZA61 I'll message you for more details now so I can look at getting this sorted for you.