Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123972 Views
  • 27 replies
  • 5 kudos

Resolved! Live chat

Hi I was wondering if someone could help me. I’m looking to upgrade two phones on my account. I’d like to speak to someone as the handsets I’ve selected - they are cheaper elsewhere. I’d like to know if they can price match and if not, I’d like the P...

Ceejay2 by Level 1: Joiner
  • 784 Views
  • 3 replies
  • 0 kudos

Resolved! Getting bundle phone and tariff

Hi, I've already have a tariff as a o2 costumer but I was thinking to get a new phone with the bundle with the new tariff.Is that new plan going to overwrite the one that I have currently or will I find myself in a situation where I have 2 tariffs at...

Sav_ by Level 1: Joiner
  • 330 Views
  • 2 replies
  • 0 kudos

Argh Annoyed with O2

So placed an order for a White Note 20 Ultra as no stores have it. Order placed at 5.48pm yesterday. Was given the option of Delivery before 12 for £5.99 so took that option... Now told today its not even despatched... Paid off my previous device as ...

Rbarkley82 by Level 4: Observant
  • 587 Views
  • 5 replies
  • 0 kudos

Mobile data

Lost my mobile about 4 months ago, got a lend of a mobile to use, o2 sent me out a new sim, with the same number, but my mobile data hasnt worked since, costing 30 a month, and i cant use it, 02 dont have a clue, phoned them and called in to local st...

josh5 by Level 1: Joiner
  • 214 Views
  • 2 replies
  • 0 kudos

Downloading Bill

DASH_ERR04: The account number in the target address is invalid. I am unable to download my bill and get the error message above. I see this is a old issue which obvioulsy has not been fully resolved. The solutions proposed by the O2 Community are no...

Enrico by Level 1: Joiner
  • 271 Views
  • 3 replies
  • 0 kudos

Resolved! Phone bill

Hello my phone bill comes out on the 19th every month but I get paid on the 28th every month, is there any chance I could move my bill due date to the 28th of each month?

Lois1 by Level 1: Joiner
  • 199 Views
  • 2 replies
  • 0 kudos

Resolved! New Contract_Postpone Billing Date

Hi, just ordered a new pay monthly sim and awaiting delivery. I was under the impression that my billing cycle will start after I activate the sim but it seems it has started from the order date. Is there a way to postpone it as I still have 25 days ...

jaider4u by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Can't track my order

Hi,I'm new with O2. In the end of October I've ordered iPhone 12 Pro for pick up in the nearest store. My estimated pick up date is around 12th of November but due to COVID19 on Thursday everything is shutting down in London. (Maybe O2 as well?) I tr...

Agniya by Level 1: Joiner
  • 1479 Views
  • 6 replies
  • 0 kudos

Resolved! Upgraded phone in the wrong colour

I just ordered a new phone but have only just seen that I’ve ordered it in blue l. Can this be amended before its sent out?

JDunn by Level 1: Joiner
  • 290 Views
  • 2 replies
  • 0 kudos