Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

Hi I was wondering if you would be able to help me. I’m really struggling with my phone at the moment. I’ve had my phone completely broken and I’ve got £366 left to pay on my phone and I really need a new phone ASAP it’s smashed and completely broken...

Resolved! keep my number

Hello,i have requested to keep my old number and i gave pac while registering to o2 and today i got my sim amd activated it..is there anything else do i need to do?Plz help me

Resolved! number blocked

hi i have a monthly contract with 02 and have just upgraded my phone I got a new sim with itand I asked to stay with the old numberI lost the old phone on Saturday but I had changed the sim over to my new phoneI reported the loss of my phone to 02 to...

Resolved! Previous Bills

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

Resolved! O2 destroyed my credit history which is leading to my mortgage application being rejected!

Due to an error from O2 side I ended up with a defaulted account on my credit history ( which I wasn't aware of) and it led to my mortgage application being rejected and I am the verge of losing my house. I have been calling and emailing O2 for the l...

Resolved! Phone contract

Can anyone help .. I had message a few days ago saying my bill was ready and was needed to be paid by the 11th so last night (the 10th) I paid some of my contract then woke up this morning and they've took the same amount again.. so basically paid th...

Resolved! Giving new phone away - what about the sim?

HiI am upgrading and getting a new phone, but as I don't really need the phone I will give it to my nephew. He has his own sim. Can he simply use his own sim in the new phone, while I continue to use my old sim in my current phone?

Resolved! Finalising contract

I would like to buy a new handset from a mobile phone website but have to pay the remainder of my contract , which is about 5 months. I will still be with o2. How do I pay off my contract early.

Resolved! Agreement

Hi can i get copy of my agreement with my name and adreess device description imei number purchase price and date i need to my insurance please thank you

Resolved! Bill

Hi on my last bill, I was charged twice once for £12.60 and again for £10 for airtime discount charge!!! Can anyone tell me what this is? I have unlimited calls and texts and 20g of data!!!

O2

Forum Posts