Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Abroad

Hi I’m abroad in Antigua and data is costing a lot. Is there anything I can bolt on so I can use my Google maps?

Resolved! Volt

I added Volt and my virgin account says because I have changed my package there is a charge of £19 this month and that is a partial payment,I cannot get through to anyone at Virgin(they are busy due to covid?????)I want to take volt off my O2 and Vir...

Resolved! Already paid

Hi I already paid the full amount yesterday that was due. However, it still says I have to pay the £102.81.

Resolved! Order Placed, deposit taken £400, No Order Confirmation, due to collect tomorrow

Hi All, I have been 02 customer a few years with a sim only deal. Placed an order for a Samsung Tab S8 ultra. It asked me for a deposit of £400 which I paid, and I asked to collect from store tomorrow as I go away for 6 months abroad and laptop broke...

Resolved! Extra charges

My son has managed to get £78 of extra charges but I didn't think this was possible as I have capped his phone. Will o2 help with this as I don't have £78. Sim price already increased help please

Resolved! Travel

Going to Egypt can I use my data there without charges ?

Resolved! Credit line

I need the credit line number please

Resolved! How to leave.....

I have been putting up with slow speeds and connection issues for far too long now... neither calling o2 or visiting stores for help could not fix this... I have been using a plusnet card along side my o2 and it just blows the o2 sim out of the water...

Resolved! Alcatel-Lucent Tablet

I paid £43 on the Alcatel-Lucent tablet and irs atill saying I have £44 left to pay I don't understand it

Resolved! 2 direct debits?

Hi, I have recently joined O2 from Three with a new phone. I got 2 emails today from my bank telling direct debits have been setup. I checked on online banking and two direct debits have been setup for Telefonica O2 Limited. Is this correct? Do they ...

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