Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No email received about my new phone contract

I ordered a new phone and contract with you on Friday 03/02. As of yet, I haven’t received an email of confirmation from you. My order number is ms-322990967.

Resolved! order being reviewed still after 4 days

i placed a ipad order on wednesday which is still being reviewed...i have recieved all legalagreements but no despatch email..also today my new device was added to the my o2 section of my account? but still under review. what does this mean?

Resolved! Lost phone

Phone has been lost this afternoon. This needs blocked immediately as it can't be found. I have tried getting help today speaking to an advisor. They weren't able to block the number as it was on a old system. The agent told me to do it online as the...

Resolved! I’m desperate. O2 locked my sim, shop won’t help me and I don’t have another phone to call O2!

I spoke to an O2 representative this morning. I agreed for a new sim. She told me that she’d send the new sim out but my current sim would be unaffected. the moment I got off the call with her, I had no service or 4G i went to the O2 shop but they sa...

Credit file URGENT

O2 are the WORST PROVIDER EVER. 16hours in 14 days I’ve been on the phone reporting a missed payment on my credit file for an account that was nothing to do with me! 6 months you took payment which has all now been refunded. DD cancelled but the inco...

Resolved! Keep my old number

Hi i wnat to keep my old number and not this temporary number i have with o2 i have the pac cod if you need it

Discounts

signed up two new SIM only monthly contracts and was 20% discount on both contracts but after 6 days got a text message that only one number is accepted. Contract signed on specific assurance of 20% discount on both.

Resolved! Bill not showing as paid

I have paid my bill, its showing as having gone through and been taken from my credit card but is still showing as overdue on my account. Do I need to ring O2 or should I just give it time? I usually recieve a payment email but haven't yet

Resolved! New tariff

Hello I want to change my tariff but they are all so much more expensive than what I'm paying at the minute. Why is this?

Resolved! Double billed & no way of contacting customer support

Can anyone advise please as it’s not possible to contact o2. No customer service email, can’t get through on the phone and online chat is basically not in use by them. Problem I need resolved/ an answer to is why i have (again) been double billed?I h...

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