Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New direct debit every month

I currently have 2 direct debits set up and active one for my device plan and one for airtime. Have just noticed that another 2 DD have been set up with my bank is it normal for new direct debits to be set up every month? I assumed that they would ju...

Resolved! Contract Term

Help please! I am currently in NZ for an extended stay. O2 have txtd me to tell me my minimum contract term has expired. However there is no link showing me where I can extend it, nor can I find one on their site, despite repeatedly looking. Their 20...

Resolved! Number hasn’t ported over

My old sim from a different provider has gone dead, but my number hasn’t ported over 臘‍help

How to claim free gift

My wife has just upgraded to a samsung s 22. We are trying to find out how to claim the Chromebook 4

Sim swap

Hi. Had a nightmare this week replacing my lost phone. Finally got new phone and replacement sim. Activated via Customer services yesterday morning. Still not activated I rang as its been over 24 hrs. They said 02 has a major technical issue and that...

Cut of phone

Hi I was told my phone would be reconnected until the 5th of jan when I get paid but it looks like I’ve been cut of , please can you reconnect me

Resolved! Reduce monthly bill

Hi, I desperately need to reduce my monthly bill plan asap

Resolved! Audible

Does anyone know how to cancel an audible subscription I was given on switching to O2 but I no longer want. An email told me I could do it in my o2 but I cannot see anywhere to do it looks in tariffs etc the online help was useless, auto help didn’t ...

Resolved! 0345 numbers

I'd like to ask you, My tariff plan includes 500 minutes calls. Are calls to 0345 and 0870 numbers included in the monthly allowance. If they are not included is there a tariff plan that includes calls to these numbers?

Resolved! Cancel my sim only

I am currently on a standard rate for sim only and in no contract I want to cancel this as I’m purchasing a phone from another provider due to it costing less, can I cancel on the day or do you need more notice?.

O2

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