Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading a sim with Apple Watch to a android

Hi, I currently have a sim only with a apple watch attached to it (I own the phone) I’m looking to upgrade to an android and using it just for work without the sim, if I upgrade does it affect my payments for the watch . I’ve had people say I will ju...

Resolved! Told lies about my sim deal

O2 called me back in March/April about a sim deal where I pay 11£ a month and after 3 months, I get an upgrade. 6 months down the line, still no upgrade and now my bill is 22£ a month! Disgusting service! Want this resolved please

Cancellation

I cancelled my pay monthly contract, buut have not received a 'Final Bill'. I have received a normal bill with a threat of £6 additional charges if not paid. I'm disabled and cancelled because I can no longer use a phone, but your 'help' assistant on...

Resolved! Customer Services

How can I ring and speak to Customer Services

Resolved! how to end my monthly tariff

Hi, I would like to end my monthly plan and move to pay as you go. Can you kindly let me know how to do this? Or give me your customer care telephone number and I'll give you a call cause it's probably easier to talk to someone on the phone. Many tha...

Resolved! Extra charges

Hi I just noticed I have got £15 extra charges for my next bill I have just came back from Turkey but my internet wasn’t on why am I being charged

I changed my number by calling 202, but now I have no mobile network

Hello everyone, I recently changed my number, my old number. I called 202 to change my number, and as soon as the representative was about to tell me the new number, the phone cut off Now, I don't know my new phone number, the myO2 application doesn'...

My order status

Hi! I would like to know progress of my order ms-xxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Resolved! Can't recover account

I'm not sure what my username and password are.I received the six digit code and I'm getting "mobile number not recognised'. The SIM and tablet linked to the O2 account are about five years old.I just want to upgrade my account and possibly get a new...

Resolved! insurance

my phone was taken and smashed

O2

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