contracts tarriffs pay monthly

[gems414]

Hi.

not very tech/phone savvy. but I'll start at beginning.

in 2014 I became an 02 customer. treated myself to a new phone and contract. part of the deal was a free device like a cheap version of what's now an ipad think it was Alcatel- one touch not sure never used it gave it away to a kid. however the 5 month tarriff has always rolled on and taken payment by direct debit. not fully understanding failed attempts contacting 02 over the years in 2020 I decided might as well upgrade that useless 5 a month for nothing so I bought mum an ipad on device plan and the tarriff is now 13.10 a month. device plan over 4 years. not sure why I'm paying airtime? mum dont use it out of her house connects to WiFi. doesn't even have the original mbb sim (from 2014)

can someone explain why I seem to have been on a rolling contract for all these years paying for data/tarriff and I've never used a single mb of it not on the 'gift' device or ipad. 02 are not helpful that's when they answer and hang up as soon as I say in 2014...sorry its long. can I /sould i be entitled to get all these direct debits refunded? or least pay off towards ipaddevice plan?

[Bambino · Accepted solution]

@gems414 If you bought an iPad with a sim the sim would be a data only plan and that's what you would be paying for. As far as not cancelling your other contract for nine years, that's down to you. You will not be refunded for something you should have addressed long ago. I find it hard to believe you've been unable to get through to O2 in all this time. 

In any event, if you want to clean up what you're paying for now you'll need to speak to customer service.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@gems414 

All tablets come with an airtime plan which is paid monthly.

It doesn't matter if you use it or not.

Once the device is paid off you can cancel the data / airtime tariff.

You should ask O2 for a replacement sim so you can use the data on it until the device is paid off.

You can check how long is left under device details in your MyO2 https://mymobile.o2.co.uk/

[madasaf1sh]

@gems414 

No, is the simple answer as the contract, that you probably didn't read was for a Tablet that was free but you pay a monthly fee for data, whether it is used or not then tough that's your fault, I am sorry to say.. 

When you upgraded you again agreed to a Monthly device and Airtime plan as part of the contract, as otherwise you would have paid full price for the iPad, again whether you use it with Data or not, that's your problem and not o2's, sim or no sim its the same issue. 

And as its from 2014, and you have had 9 years  to raise this, I am afraid and mis selling or anything of the like is statute barred, and the fact that you upgraded, and obviously not understood or read the agreement means you accepted the status quo. 

So in my view, no refund, and no case to answer for o2. 

My advice always read the contract in front of you.