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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

mobile account

Hi, my number is [Removed]. I was with o2 for a long time, then o2 phoned me end of May / early June and I moved to a new contract, but it seems like this contract is not with o2 and I don't know who I am paying.

Returned handset, but still being pursued for payment.

Hi, Does anyone have a alternate way of contacting customer services that is not the phone, and might lead to a clear answer?After about 10 calls, and still no solution to the below I am losing patience. Long story short, I ordered an upgrade in late...

Resolved! free Samsung earbuds

I was supposed to get free Samsung ear buds when i upgraded my phone, but I still have not received them a month after I signed the upgrade.

Resolved! Order Stuck at Credit Check

Hi,I've been with O2 since BT Cellnet days and I'm trying to place an order for a second phone for my son who starts secondary school soon.I placed the order last Tuesday (4th July) and it was referred to the credit check team. The email I received s...

Resolved! Phone upgrade

Hi all recently updated my phone and received today but asked to keep my old number which was still with 02 but have had a message with a new phone number saying I had not set a spend cap and received a new sim card. Does this mean they have not kept...

Resolved! Complaint regarding order

I tried to move from EE to O2. First time I had negative credit decision (sim only plan for 10£ per month). I have been bit suprised but okay. Tried in next couple of days. Everything was okay. Got email confirmation and information that my order is ...

data abroad

How can I top up my data while I'm abroad?

Resolved! Travel to Mexico

I'm going to Mexico on 24th July. Is there a way I can get free data roaming? Looking at the international bolt on, it looks like I will still be charged £6 a day for roaming. Is that right? My son is on O2 as well, so it could end up being very expe...

Resolved! Free ear buds with new Galaxy A54?

I purchased a new Galaxy A54 last week and was told they came with free gift of wireless ear buds, but I have not recieved any link/code for me to claim them yet (it has been 7 working days). Is there a link I am missing/need to have to be able to cl...

Resolved! Can't see my mobile contract account and O2 wont help or respond

In starting this thread I'm hoping that someone at O2 will see it and finally respond to me. I entered into a monthly mobile contract with O2 in October last year and have since that time been unable to see any bill/account statement online. This is ...

O2

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