Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Disney +

Hi everyone, In early December I changed my contract to a SIM only £15 a month contract as my £40 a month for the phone had ended. I saw you could get Disney + six months on 02 for free, I unfortunetly forgot about it. Checked now and its £5.99 plus ...

Resolved! Transferring data to iPhone 11

Hii just got my new iPhone 11. There was no instructions, so I put the new SIM card in the iPhone 11. I did the sim swap with my old phone (iPhone 8+). And I've been waiting for ages (3 hrs) for-my data to transfer to my iPhone 11. Did I do something...

Florence by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data roll over pay monthly

Hi im on the 100gb data pay monthly sim and id like to know if any unused data will rollover? Thanks for any info

Resolved! Cancelling o2 sim contract

Hi I have 2 contracts with o2 - phone and tablet. Looking to fully pay the tablet and keep the phone contract.I called 202 and paid the full device plan for the tablet and cancelled the sim contract that came along with the tablet; which the operator...

mjay2000 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Contract Cancellation

Hi, I contacted O2 by telephone in November to cancel my contract and was told all fine and account was closed so I cancelled the DD, now they are contacting me saying I owe them for the month of Jan and a cancellation fee?

Glen11 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! 5G sim

How do I get a 5G sim? Can I swap my current contract sim onto a 5G sim as I’m getting the iPhone 12 Pro Max. Need to know how to swap it over

Tish2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Bad signal due to mast not working

The last 3 weeks a mast is not working correctly causing me problems am I entitled to a lower bill till this is fixed as calls ,text and Internet keep dropping out

Lost21 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Ordered phone

I have moved address, I cant change it and you keep se6to lod one

Resolved! Have been trying for 12 days to swap SIM - no luck

HiMoved to O2 from Vodafone with 4 numbers, 3 moved without a problem - the fourth trying to swap numbers for 12 days. Twelve!!Have had 3 requests, talked to whoever is talking to us on the chat. They swear and promise every time and every time - not...

Semyosha by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! No order progress.

Hey all,Just over a week ago I ordered an iPhone 12 5G, and had it down for 2 day delivery. I've recieved no emails since the legal documents stuff and the order confirmation, a chat with support a few days after the order told me that my order was s...

Jake123 by Level 1: Joiner
  • 1 replies
  • 0 kudos