charges when abroad

[Anonymous]

recently in turkey and recd a text from O2 within 24 hrs re whilst in Europe, data would be "capped" at £1.99 per day. I honestly believed I was in Europe but within 24 hrs I recd another text to say I had used £90 worth!!! I was furious. Why does O2 send a very misleading text re Europe to customers who are not in Europe? Indeed, parts of Turkey are in Europe.

[Anonymous]

i think it depends on which part of turkey you are in. did you have data roaming on, mobile data?

maybe you need to contact cs on 202

[Cleoriff]

It's quite expensive in some parts of Turkey

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

We had a similar thread here of someone who had the same problem as yourself (read the last post)

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Turkey-charges/td-p/490324

[perksie]

You need to be very careful in that part of the world which networks you are connecting with.

Inadvertent Roaming

Accidental roaming (sometimes known as inadvertent roaming) might occur if you are in an area close to national borders because your phone picks up the network across the border. If this happens, you may be charged as though you were roaming on the network across the border. You can prevent this if you live near a national border by setting your handset to do a manual network selection (as opposed to an automatic network selection) and select the O2 network. This way if you lose the O2 network your handset will not automatically try to connect you to an alternate network.

[Anonymous · Accepted solution]

Hi there @Anonymous

Only the country's listed below are part of the O2 travel and Turkey is not one of them. ONly 3% of Turkey is in Europe, so the Country is officially classed as Asia. So rest of the world charges apply. Hope this Helps

The service is available in:

• Austria
• Belgium, Bulgaria
• Croatia, Cyprus (excluding Northern Cyprus), Czech Republic
• Denmark
• Estonia
• Finland, France
• Germany, Gibraltar, Greece, Guernsey
• Hungary
• Iceland, Ireland, Isle of Man, Italy (including Vatican City State)
• Jersey
• Latvia, Liechtenstein, Lithuania, Luxembourg
• Malta, Monaco
• Netherlands, Norway
• Poland, Portugal
• Romania
• San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland

[MI5]

The OP was asking why o2 sent a text suggesting they were in EU.
Surely this is misleading customers.....?

[jonsie]

Quite rightly he would have assumed all was well. Let's hope the CRS see sense.

[Anonymous]

  This happens because the radio signals used by mobile networks do not automatically stop at international borders.

The mobile will pick up the strongest signal available, so at some point the OP was close to the border.    I bet he got the message when he was close to the border with  probably Cyprus, Greece or Bulgaria.