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charge for call i haven't made
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on
‎09-08-2019
13:17
- last edited on
‎12-08-2019
12:04
by
Marjo
I have been charged £53 for a call i didn't make
the number is [removed]. It corresponds to the USA country code and it comes up (in google) that it is a fraudulent number
have you came across this number before?
i am requesting O2 to cancel the charge and they said they will give me 25% discount on that total amount???(!!)
Feedback is welcome whilst i am dealing with this issue!! thanks
Re: charge for call i haven't made
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on ‎09-08-2019 13:28
Hi @Roby2019
No I haven't seen that number before. Are you sure they didn't call you and you responded by pressing a digit to listen to more?
There are quite a few 001 numbers doing the rounds claiming your visa account has been hacked. If you did NOT make the call then O2 should be able to check your call records and refund you in full.
Persevere with customer services please Guide: How to find help & contact O2
Re: charge for call i haven't made
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on ‎09-08-2019 16:52
Does the number show in your call history or in your MyO2 http://www.o2.co.uk/myo2 ?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: charge for call i haven't made
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on ‎10-08-2019 06:07
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Re: charge for call i haven't made
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on ‎10-08-2019 13:10
Re: charge for call i haven't made
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on ‎10-08-2019 13:20
Re: charge for call i haven't made
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on ‎10-08-2019 17:50