on 09-08-2019 13:17 - last edited on 12-08-2019 12:04 by Marjo
I have been charged £53 for a call i didn't make
the number is [removed]. It corresponds to the USA country code and it comes up (in google) that it is a fraudulent number
have you came across this number before?
i am requesting O2 to cancel the charge and they said they will give me 25% discount on that total amount???(!!)
Feedback is welcome whilst i am dealing with this issue!! thanks
on 09-08-2019 13:28
No I haven't seen that number before. Are you sure they didn't call you and you responded by pressing a digit to listen to more?
There are quite a few 001 numbers doing the rounds claiming your visa account has been hacked. If you did NOT make the call then O2 should be able to check your call records and refund you in full.
Persevere with customer services please Guide: How to find help & contact O2
on 09-08-2019 16:52
Does the number show in your call history or in your MyO2 http://www.o2.co.uk/myo2 ?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 10-08-2019 06:07
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
on 10-08-2019 13:10
on 10-08-2019 17:50
Yes it would be on the phone logs. If it is then you bite the bullet and take the hit.