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Level 1: Joiner
Posts: 1
Registered: ‎09-08-2019

charge for call i haven't made

[ Edited ]

I have been charged £53 for a call i didn't make

the number is [removed]. It corresponds to the USA country code and it comes up (in google) that it is a fraudulent number 

have you came across this number before? 

i am requesting O2 to cancel the charge and they said they will give me 25% discount on that total amount???(!!) 

 

Feedback is welcome whilst i am dealing with this issue!! thanks 

Posts: 75,161
Topics: 695
Registered: ‎14-01-2013

Re: charge for call i haven't made

Hi @Roby2019 

No I haven't seen that number before. Are you sure they didn't call you and you responded by pressing a digit to listen to more?

There are quite a few 001 numbers doing the rounds claiming your visa account has been hacked. If you did NOT make the call then O2 should be able to check your call records and refund you in full.

Persevere with customer services please Guide: How to find help & contact O2 

*The Game Is On*


Posts: 89,255
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Registered: ‎04-04-2012

Re: charge for call i haven't made

@Roby2019 

Does the number show in your call history or in your MyO2 http://www.o2.co.uk/myo2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎02-03-2019

Re: charge for call i haven't made

So, for a number to be billed it has to have been called from the SIM card in question, the carrier does not have the ability to manually choose to add a call charge to your bill that is automated based on the numbers dialed from the SIM during the billing cycle.
Kindest Regards,
Andrew.
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Registered: ‎04-01-2009

Re: charge for call i haven't made

Posts: 75,161
Topics: 695
Registered: ‎14-01-2013

Re: charge for call i haven't made


@jonsie wrote:

Pocket dial maybe?


Then should be on call log?

*The Game Is On*


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Posts: 71,838
Topics: 549
Solutions: 3,445
Registered: ‎04-01-2009

Re: charge for call i haven't made


@Cleoriff wrote:

@jonsie wrote:

Pocket dial maybe?


Then should be on call log?


Yes it would be on the phone logs. If it is then you bite the bullet and take the hit.