Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Someone accessed my account and reported my phone stolen, why?

Yesterday I lost all signal on my phone and it transpired that my IMEI number was blacklisted. When speaking to live chat this morning, they said that I had called at 16:34 yesterday and reported the phone as stolen, which I didn't do. Strangely enou...

Resolved! Switch phones mid contract

After many years with an iPhone I have switched to an android phone for the first time. I’m not happy with the android interface and wish to go back to an iPhone.I am only a few months into my contract. Is there any way to change phones mid contract.

Resolved! Business phone

How do I change my phone to a business contract and how that will alter the price? I am considering an upgrade sooner than this one needs to be renewed as this one has cracked and I need it for work but I would need to keep this number and the contra...

iphone 11 pro on 5gb data tariff - mobile data not working

Hi everyoneI would like to know if anyone else has the same issue as me with their iphone 11/11pro/11promax. I am unable to get mobile data to work when on 4g. I can only access data when on wifi. After a lot of discussions with o2 they have finally ...

PAC code transfer

A month after pac code transfer and my number still hasn’t completely changed over. Text messages are going through to the temporary number that I had before transfer . What can I do?

Porting my number in

Hi, I’ve requested to port my number from Vodafone to O2 26.09.2019 and received confirmation text that my number was due to port on 26.09.2019 by 6PM. So 6pm comes and goes and still not done, so I get on the Live Chat and they tell me there has bee...

Change the name of the owner

Hello there,For some reason I am being presented with Christos Alexandrou instead of Georgios Alexandrou in the Details. The ownership has been moved two years ago. Is it possible to update the details?Thank you in advance,Georgios

Resolved! Early payment

Hi my bill is due to be paid on 31st but i have paid more than half the bill will this come off this months bill or next month as I need it off this months

Resolved! SB7 Mobile Limited charges

Hi Everyone, Could you please help me how can I cancel the SB7 Mobile Limited charge?What is it really?How can I claim my money back? Many thanks Guys. Kind Regards Arpad

BANDAI NAMCO

HelloIve been charged by the above scammer. Ive never received a text etc to say id consented to their service and O2 have been charging me for almost 5m and today messaged saying "about your recent phonw purchase 'Does anybody have a number for band...

O2

Forum Posts