Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! getting a new phone

I have literally just dropped my phone and it has comepletey smashed, I am a customer with O2 and i am just wondering how I go about getting a replacment phone.

Resolved! Pay bill

I am trying to pay my last bill, my app doesn't give me the option to pay my bill since I transferred my number to another company. I am unable to sign in online as when I try to sign on it doesn't recognise my email. Any suggestions on how I can pay...

Resolved! Bill

The site says I have an overdue bill but I paid it yesterday and the balance says £0.00Why and which is correct?

Resolved! Travel Inclusive

Can someone please advise if I need to choose a particular network to connect to when using the Travel Inclusive in the US. O2 is not showing as an option, but the obvious local networks are (e.g. TMobile, AT&T, Spring, Verizon). Last time I was here...

Resolved! Leaving O2

Hi, my contract should have ended now and I want to leave O2, I don't want to keep my number. Please advise how to go about this.

Desperately need to remove false default from credit report

Hi I have been going round in circles for weeks with CFR department and customer services, being redirected to payment management who apparently can't get me through security even though I'd just satisfied the CR rep!!! Trying to get a false default ...

Resolved! Just Joined and wish to keep Number

Can some one help. I have just left EE and joined O2. I wish to keep my old number so filled out the form online with PAC code etc. on Thursday and have heard nothing from O2 regarding the number change. Is this normal and do I just have to wait. If ...

Resolved! Leaving

I am trying to find out cost of cancelling contract. I was told it was 4 monthly device plan which I understand but then added to that is cost of monthly air time bill pro rata. Do they mean 4 months of normal airtime bil

Latest calls (subsequent to date of last bill)

With supposedly "24/7 access" I thought I'd easily find the calls I've made since my last bill on 4th December - can't seem to locate the information?

Resolved! End of contract

I would just like to know if my contract will continue once its ended or will i have to let you guys know i no longer wish to carry on with it once its done?

O2

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