Netflix

Mokimo · ‎27-01-2019

I upgraded my phone a couple of weeks ago and the Netflix offer showed in my basket when completing the order. I've tried several times to apply for it however each time the website states my number is not eligible. I've spoke to someone on webchat but they weren't much help. I got the money off my handset offer too. Both offers showed on the checkout process all the way through so unsure why now I can't claim it. Seems I'm not the only person to have had this problem. Any help would be appreciated.

MI5 · ‎27-01-2019

@Mokimo I'll tag @Martin-O2 to help you tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mokimo · ‎28-01-2019

Thank you

Martin-O2 · ‎28-01-2019

Thanks @MI5!

@Mokimo can you please try redeeming the offer from your phone using a 4G connection with wifi turned off. Let me know how you get on with this.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Mokimo · ‎28-01-2019

@Martin-O2 I've tried that and still the same. I've text a couple of times to try that way and with WiFi. Still saying I'm not eligible.

Martin-O2 · ‎29-01-2019

OK no problem @Mokimo. I'll grab a few details from you so I can escalate this. Please keep an eye out for a private message from me.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Mokimo · ‎19-02-2019

@Martin-O2 still not sorted, can you please check your inbox. Thanks

Martin-O2 · ‎19-02-2019

Hey @Mokimo I've replied to your message so please get back to me when you can.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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