cant pay bill

[Lainy61]

Cannot get a hold of anyone at o2 regarding my bill. due to not working because of lockdown I need payment extension. How can I do this if I can't speak to anyone

[pgn]

Numbers in this Guide: Coronavirus Community Help and Support, @Lainy61. Use Skype if you can, or call the number 0800 587 4005. Pick any of the options to get onto the queue, then wait for an agent to pick up your query. 

Good luck. 

[Bambino · Accepted solution]

@Lainy61 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[Ann3]

How did you get on I called and asked and the agent said shed transfer me to customer service and cut me off