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Level 1: Joiner
Posts: 1
Registered: ‎26-09-2018

Calls blocked due to late bill payment

[ Edited ]

All outgoing calls are barred as a result of late payment, I have however cleared payment yesterday. The trouble is, once barred you are unable to reach 02 to reconnect you especially as the reconnection aint automatically done once payment has been received. I have left numerous emails to the mycare email id to no avail.

Posts: 116,687
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: live chat

@Wi11 

Use Skype to call.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,487
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: live chat

O2 no longer deal with email enquiries. You can't reply to the mycare address.

Community Manager
Posts: 1,622
Registered: ‎07-05-2020

Re: live chat

Hey @Wi11 just checking if you got this sorted?

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